@Anonymous wrote:Bought an expensive item from a private seller Amazon $250 and it came broken, I was able to start a return online and get a label but the seller messaged me and told me not to ship it back because he can't resell it and it's not his fault it broke and he wasn't going to refund. I contacted Amazon who told me not to ship it since the seller didn't want it back and that they would get a refund from the seller, but they never did. Then they told me to file an AZ claim (it's suppose to cover you from everything from A to Z), but that got denied in 5 minutes. I contact Amazon again who tells me it shouldn't be denied, I ask if I should just mail it back again and they keep saying not yet unless instructed. A to Z emails back and now tells me I had 14 days to return it after I got a label. Wow. Even though Amazon (I have email proof) told me not to mail it back and when they denied the claim it was only 9 days in, shouldn't they have told me to mail it back instead of denying it?? Having had multi online businesses the seller is responsible for delivery of the item in working condition. They should file a claim with the shipper for the damages and refund you your money, sounds like they were cheap and didnt bother so its on their head. You have communication from them saying stuff it, simply file a dispute with the CC company you used to pay for the item and send in this documentation it is an open and shut case of basically fraud.
Went to a doctors office who charged me a few hundred, then later billed insurance and the insurance covered it...so the office got paid twice, I called the office manager who picked up without even saying hello and said "yeah you have a credit balance here" and I told her I wanted a check and she said "sure" and I asked when she'd mail it and she said March 1 (this was at the end of February). And here we are in July, no check mailed, the person that picks up the phone keeps telling me they are getting to it (i.e. giving me the go around) and when I ask to talk to the office manager again she never picks up or returns her voice mail. I did a grievence with my insurance who contacted the office but again the office is just ignoring it. Since you only have 60 days to resolve a CC issue from date of statement this one likely will require you to use in house or sue them in small claims to recover the funds. Having gone through something like this with a medical provider the credit card company will not accept an insurers EOB you have to get a copy of the check from the insurer to prove it was paid.They are citi cards and bank of america. I do buy a lot 20-40 line items a month, and never did a dispute on my citi card and did 1 dispute on my bank of america which didn't go well. Basically a land rover dealership never did service and billed me for it (I could tell because it didn't fix a few issues that the service was suppose to), and when I took it to a second dealership they confirmed it was never done so I let them do it. But bank of america wanted me to get a letter from the second dealership and it might say the first dealerships name, the date, and that the first dealership never did the service. Which of course the second dealership wouldn't finger point and do that.
Do these disputes count against me or am I looked at at a bad way for opening them? No and No. The derogs go against the merchant, too many and they lose the ability to take credit cards.
I buy a bit on ebay and I know how their disputes work, but with Amazon and Credit cards I have no idea.
