is AMEX trying to make it hard on people to make payments??

[Anonymous]

Whats their deal?????  been like that since last nite and still showing that message today for "making the payments" options , nerve wrecking! 

Our System is Not Responding

You may experience intermittent delays. We apologize for this inconvenience.

While we are working to correct the problem, you can:

• Try again by hitting the Back, Refresh or Reload buttons on your web browser
• Try your request again later today

If you are trying to make a payment, you can pay via telephone by calling 1-800-472-9297

Thank you

Message Edited by SnowWalker on 12-03-2008 05:52 AM

[MidnightVoice]

This happens quite often with Amex.  It usually only lasts for a few hours

[Anonymous]

I just checked and the site is back up.

[Anonymous]

I have to say, I wondered about that w/Cap 1 - I tried all weekend to make an extra payment and the site could NOT be found on any computer I tried - I was wondering what the heck was going on!

[Anonymous]

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@Anonymous wrote:
I have to say, I wondered about that w/Cap 1 - I tried all weekend to make an extra payment and the site could NOT be found on any computer I tried - I was wondering what the heck was going on!

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If the site couldn't be found, maybe you were using a computer at a place that either uses filtering software or some other method to completely block connection to that site ?

[Anonymous]

I got that screen this morning (12/3) but as of 10am it appears to be fixed.

[Anonymous]

System is currently overloaded because AMEX is doing more credit limit decreases and account closing notifications to customers.

[Geordi]

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@Anonymous wrote:

Whats their deal?????  been like that since last nite and still showing that message today for "making the payments" options , nerve wrecking! 

If you are trying to make a payment, you can pay via telephone by calling 1-800-472-9297

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Also I always suggest that you use your bank's billpay system to send the payment to American Express.

Just my 2 cents, GL

Message Edited by Geordi on 12-03-2008 09:02 AM

[PayYouNever]

Oh no I whole heartedly agree that AMEX is looking to make it hard on people to make payments. I had a serious health-related issue regarding my apartment (toxic mold) and I had to leave with extreme haste -- which depleted my excess cash... so I asked AMEX for a payment extension on my October payment. They granted it, but when I made the October and November payment ON MY NOVEMBER DUE DATE, Amex sent my already-closed account to a collection agency - which called the next day demanding the full outstanding balance right then and there!

[Watchmann]

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@PayYouNever wrote:
Oh no I whole heartedly agree that AMEX is looking to make it hard on people to make payments.

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I know it is fashionable around these parts to believe that AMEX, and other creditors, are out to 'get' the average cardholder, but to really think AMEX management is sitting around thinking of ways to prevent people from making payments on their debt is stretching credulity.  Responsibility has to be taken by the cardholder to make payments on time, and this means not waiting until the last minute to make payments online.  The vagaries of the internet are such that 'stuff' happens and systems can, and do, go offline.  But I've never had the AMEX go down for more than an hour or so.  It's not that big a deal.  Just make plans to pay well before the due date, and if you are scared of doing it online than use a postage stamp and mail your check in the old fashioned way.  Or pay it using your bank's bill payer system.  There are lot's of options.  But AMEX isn't thinking of ways to stop you from making payments on your debt.  Believe it, they want your money!

Message Edited by Watchmann on 12-03-2008 12:30 PM