should i file a chargeback?

[Anonymous]

Probaby left out some details.

The dealership was back home (more than 500 miles away) during winter break, I am back at school.  So taking it to them isn't an option and honestly, I don't want them to touch my car anymore. 

It was a 40k mile service, estimate of $500, was told they would do about 20 things, they only showed did the oil change but billed me for $500.  The other 20 things, most are checks (i.e. tire thread is at this level, brakes are at this level, etc.) they are suppose to provide a report card showing they did these.  They provided no such report card, when I asked, they said it was odd but they couldn't find the report card and just assumed the tech forgot to write everything up *rolls eyes*.

So a week after I get my car the car doesn't start, i find out its a dead battery, and I find out the battery is 9 years old (my cars 4 years old).  Really think the dealership stole my battery and dumped a older battery in it's place.  Regardless, a battery check was part of the service so I know they didn't do that check (assuming this battery was in my car the whole time...).  My wiper blades needed to be changed (not covered, but the check is), they made no such mention.  My wiper fluid is empty (they were suppose to fill the fluids...honestly less than a $1 fix, but they didn't).

Long story short, I haven't checked all 20 things nor do I know how.  But, I know at least 3 things they didn't do.  When I ask for the report card, they can't provide it.  I had to pay the dealership next to my school $60 bucks for a battery check before they would sell me a battery. 

Basically, looking to file a chargeback, show my card the print out of 20 things they were suppose to do, tell them I noticed they didn't do X, Y, Z (wipers, battery check, fluids empty), and they are suppose to provide a write up i.e. report card of the checks, but couldn't do that.  and basically show them a receipt from the new dealership saying they had to do the other 20 things because the first dealership didn't.

[lincar66]

Why don't you check your email and do the survey they send you and then post a bad review on Yelp and contact the actual company behind the dealer they will make it right I was given a free oil change because when they finished I popped my hood and there was oil all over my engine bay I immediately pulled in to the service department and refused to move my car from blocking there doors and spoke to every customer in there how bad there service was.

Would you beleive they gave me money back and steam cleaned my motor

Or go grab a sign and stand right out front of the dealership and boycott them I bet they come out and fix your problem fast

[Anonymous]

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@Anonymous wrote:

Probaby left out some details.

The dealership was back home (more than 500 miles away) during winter break, I am back at school.  So taking it to them isn't an option and honestly, I don't want them to touch my car anymore. 

It was a 40k mile service, estimate of $500, was told they would do about 20 things, they only showed did the oil change but billed me for $500.  The other 20 things, most are checks (i.e. tire thread is at this level, brakes are at this level, etc.) they are suppose to provide a report card showing they did these.  They provided no such report card, when I asked, they said it was odd but they couldn't find the report card and just assumed the tech forgot to write everything up *rolls eyes*.

So a week after I get my car the car doesn't start, i find out its a dead battery, and I find out the battery is 9 years old (my cars 4 years old).  Really think the dealership stole my battery and dumped a older battery in it's place.  Regardless, a battery check was part of the service so I know they didn't do that check (assuming this battery was in my car the whole time...).  My wiper blades needed to be changed (not covered, but the check is), they made no such mention.  My wiper fluid is empty (they were suppose to fill the fluids...honestly less than a $1 fix, but they didn't).

Long story short, I haven't checked all 20 things nor do I know how.  But, I know at least 3 things they didn't do.  When I ask for the report card, they can't provide it.  I had to pay the dealership next to my school $60 bucks for a battery check before they would sell me a battery. 

Basically, looking to file a chargeback, show my card the print out of 20 things they were suppose to do, tell them I noticed they didn't do X, Y, Z (wipers, battery check, fluids empty), and they are suppose to provide a write up i.e. report card of the checks, but couldn't do that.  and basically show them a receipt from the new dealership saying they had to do the other 20 things because the first dealership didn't.

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OP, I think you're heading in the right direction. Good luck.

[VinnyVee]

Just a forewarning OP, quality of service disputes are very difficult to win. Car dealerships fight hard, and fight well becuase they get hit with chargebacks consistently. 

Without disclosing my employer, I will say that I'm in 'the biz'. I have received communcations from customers who were taken to court from the merchant. I have also seen cases where customers were turned over to collections for essentially not paying for the services that were provided.

That said though, if the second merchant is able to provide a second opinion letter that would essentially be a done deal in your favor. A second invoice does help a good deal too. Second opinion letters are a little more difficult to acquire, as the first merchant can and will see all documentation provided, which in some cases will allow the first merchant to be able to sue the second merchant.

Just a bit of food for thought.

[stellar]

"I had to pay the dealership next to my school $60 bucks for a battery check before they would sell me a battery."

Auto parts stores will test your battery and alternator for free.