You say they use the "standard scoring system", which scoring system is that?
Ask the the particular name of what scoring model they subscribe to.
Believe it or not, even LO are not 100% educated about credit and credit scoring.
If you read enough on these boards, you will find peope who have been given bad advice by a LO.
Just recently, I had a lender tell me that it takes 30-45 days for my score to adjust after changes are reported. I said, you mean it takes that long for the creditors to update with the CRA and then the CRA to update my reports.
Thier reply was "Yes, it will take that long for your reports to actually get updated and once that happens it will take another 30-45 days for your score to reflect the change".
So wrong. However, I was just a "consumer" who doesn't deal with this everyday and didn't know what I was talking about.