Amex and Nationwide Help!

[Anonymous]

hi everyone,

So have a Amex blue with a balance of $10k. I joined a DMP in June and Amex denied it, so I have been trying to work something else out with them but they've been very uncooperative despite the fact that i had always paid on time. now my acct has been referred to nationwide. my question is-does anyone have any advice on how to deal with them? i'm currently not working and am back in school, so i won't be able to pay a substantial amount until i'm finished.i'm so frustrated because the reps at Amex sort of strung me along all summer giving me hope that i could join their hardship program and in the meantime all the late fees and charges kept adding up.  i've read through the threads (some of you have contributed so much for others on this thread-thanks it really helps everyone and hopefully when i have resolved this issue i can do the same!!) and some are saying to not call nationwide back and try and deal with amex directly. i just called amex and they said they can't pull up my acct.

any advice would be greatly appreciated....

[Anonymous]

Lam, did you miss any of your payments? Or did they simply say we are not accepting your DMP and we are not willing to work with you, so were going to assign you to Nationwide? And is nationwide reporting?

[Anonymous]

they immediately denied the DMP and when i had initially contacted amex in june i had never missed a payment. once i stopped working i was not able to make the minimum payments and when i had expressed that to the reps they told me there might be a program i would qualify for. looking back i should've just made some type of payment but i thought they would come through. anyways i began making payments of what i could starting in aug when i realized they were not going to help me. on tuesday i spoke to a rep again and i made the minimum payment later that day. on thursday (yesterday) i had a couple missed calls from Nationwide. i've read so many people saying to not call the CA back. but i don't want to leave them hanging because ultimately i am going to make payments since this is my debt. is it really 7-10 yrs on your credit report? i am so frustrated with this whole situation!!!

[Anonymous]

But you have not recieved anything in writing from Nationwide? I would continue to call AMEX and see if you can reach with a supervisor. Most of the times a CSR are clueless and you just cannot get a definite answer. IMO I think they will be able to work with you, its just how to get in reach with the right department. From what I heard, even though they assigned you to the CA, you can still make payments to AMEX. It just seems to me like AMEX decided to use Nationwide as their alternative call center after their recent lay offs. And a collection account will appear on the report for 7 years.

[Anonymous]

i just called amex again. nationwide just called and i am on hold with them. no letters from nationwide yet. i will call amex back and ask for a supervisor again and see what happens. i feel like this is going nowhere! thx for your input though.

[Anonymous]

so just got off the phone with amex and a "mgr", it seems like the rep who answered just had a another rep act as a mgr but i could hear someone in the background telling them what to say. anyways he says there's nothing they can do.

can nationwide really take legal action? they want the full amt which i absolutely can't pay today and they won't take payments. what do i do now?

[Anonymous]

Lam, I just sent you a PM with some contact numbers. Hopefully they will be able to help you out. Good luck!

[PayYouNever]

Lam,

I'm dealing with the same problem AMEX. I only missed one payment by 2 days and was sent to Nationwide... the two day late payment was because of posting delays.

The AMEX CSR claimed they couldn't do anything, and refused to push me up to a supervisor. When Nationwide called me a second time, I asked for their fax number. And DV's them. Then I sent a CMRRR letter to AMEX CEO Chenault explaining the difficulty and basically asking for my account to be re-instated so I can continue to pay the balance (only $300) and not have a CO and seven year Black Mark on my CBR.

No word back from anyone. Hopefully, I can get that $300 together by the time Nationwide responds to the DV (I cited fraud on the part of AMEX as one its CSR reps made a payment arrangement that they backed out of, and I'll be contacting the BBB and CA AG about this)... then I'll PFD and be done with it. I probably won't be able to get an AMEX again in life, but so what... they're evil. There's hope for Oasis, but I'd need to get a few other things straightened up first and the economy needs to stop bleeding financial firms to death.