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Amex live chat missing

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SPChaser
Established Contributor

Amex live chat missing

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 

“Play the game, but don't believe in it“
Message 1 of 12
11 REPLIES 11
Kforce
Valued Contributor

Re: Amex live chat missing


@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 


If like many issuers they are moving to "HAL 9000" from live chat

Message 2 of 12
SPChaser
Established Contributor

Re: Amex live chat missing


@Kforce wrote:

@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 


If like many issuers they are moving to "HAL 9000" from live chat


@Kforce can you expound on that? Haven't heard of that before. 

“Play the game, but don't believe in it“
Message 3 of 12
AlanGJP
Established Contributor

Re: Amex live chat missing


@SPChaser wrote:

@Kforce wrote:

@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 


If like many issuers they are moving to "HAL 9000" from live chat


@Kforce can you expound on that? Haven't heard of that before. 


It's a joke.

 

https://en.wikipedia.org/wiki/HAL_9000

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Last Updated: 2023/11/09
Message 4 of 12
CYBERSAM
Senior Contributor

Re: Amex live chat missing


@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 


@SPChaserTry it on your phone, AMEX app. It worked for me couple of days ago!







                
Message 5 of 12
SPChaser
Established Contributor

Re: Amex live chat missing


@AlanGJP wrote:

@SPChaser wrote:

@Kforce wrote:

@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 


If like many issuers they are moving to "HAL 9000" from live chat


@Kforce can you expound on that? Haven't heard of that before. 


It's a joke.

 

https://en.wikipedia.org/wiki/HAL_9000


HAHAHAHAHAHAHAHAHAHAHAHAHAHA.....I was so taking them seriously that it went WAY over my head. Now I'm remembering the movie. Thanks @AlanGJP  

“Play the game, but don't believe in it“
Message 6 of 12
Kforce
Valued Contributor

Re: Amex live chat missing


@AlanGJP wrote:

@SPChaser wrote:

@Kforce wrote:

@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 


If like many issuers they are moving to "HAL 9000" from live chat


@Kforce can you expound on that? Haven't heard of that before. 


It's a joke.

 

https://en.wikipedia.org/wiki/HAL_9000


It was only half a joke, two of my issuers have chat go to a computer, not a person.

If I could not find the answer in the web page search why ask the same computer in a chat box?

It kind of makes the chat option not a real thing.

 

 

 

 

Message 7 of 12
SPChaser
Established Contributor

Re: Amex live chat missing


@CYBERSAM wrote:

@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 


@SPChaserTry it on your phone, AMEX app. It worked for me couple of days ago!


@CYBERSAM I did. Maybe its just for tonight glitch 

“Play the game, but don't believe in it“
Message 8 of 12
SoCalGardener
Valued Contributor

Re: Amex live chat missing


@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 


It's there for me on the website, on their 'Contact Us' page, about halfway down; I haven't tried the app. There's no link to copy because it pops up a window within your existing page, sorry.

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Message 9 of 12
SPChaser
Established Contributor

Re: Amex live chat missing


@SoCalGardener wrote:

@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 


It's there for me on the website, on their 'Contact Us' page, about halfway down; I haven't tried the app. There's no link to copy because it pops up a window within your existing page, sorry.


@SoCalGardener thanks, its now back. Guessing it was some kinda glitch. 

“Play the game, but don't believe in it“
Message 10 of 12
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