Amex live chat missing

[SPChaser]

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 

[Kforce]

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@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 

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If like many issuers they are moving to "HAL 9000" from live chat

[SPChaser]

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@Kforce wrote:

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@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 

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If like many issuers they are moving to "HAL 9000" from live chat

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@Kforce can you expound on that? Haven't heard of that before. 

[AlanGJP]

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@SPChaser wrote:

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@Kforce wrote:

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@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 

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If like many issuers they are moving to "HAL 9000" from live chat

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@Kforce can you expound on that? Haven't heard of that before. 

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It's a joke.

https://en.wikipedia.org/wiki/HAL_9000

[CYBERSAM]

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@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 

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@SPChaserTry it on your phone, AMEX app. It worked for me couple of days ago!

[SPChaser]

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@AlanGJP wrote:

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@SPChaser wrote:

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@Kforce wrote:

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@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 

---

If like many issuers they are moving to "HAL 9000" from live chat

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@Kforce can you expound on that? Haven't heard of that before. 

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It's a joke.

https://en.wikipedia.org/wiki/HAL_9000

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HAHAHAHAHAHAHAHAHAHAHAHAHAHA.....I was so taking them seriously that it went WAY over my head. Now I'm remembering the movie. Thanks @AlanGJP  

[Kforce]

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@AlanGJP wrote:

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@SPChaser wrote:

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@Kforce wrote:

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@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 

---

If like many issuers they are moving to "HAL 9000" from live chat

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@Kforce can you expound on that? Haven't heard of that before. 

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It's a joke.

https://en.wikipedia.org/wiki/HAL_9000

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It was only half a joke, two of my issuers have chat go to a computer, not a person.

If I could not find the answer in the web page search why ask the same computer in a chat box?

It kind of makes the chat option not a real thing.

[SPChaser]

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@CYBERSAM wrote:

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@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 

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@SPChaserTry it on your phone, AMEX app. It worked for me couple of days ago!

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@CYBERSAM I did. Maybe its just for tonight glitch 

[SoCalGardener]

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@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 

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It's there for me on the website, on their 'Contact Us' page, about halfway down; I haven't tried the app. There's no link to copy because it pops up a window within your existing page, sorry.

[SPChaser]

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@SoCalGardener wrote:

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@SPChaser wrote:

I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there. 

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It's there for me on the website, on their 'Contact Us' page, about halfway down; I haven't tried the app. There's no link to copy because it pops up a window within your existing page, sorry.

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@SoCalGardener thanks, its now back. Guessing it was some kinda glitch.