Angry at BMWFS

[randomguy1]

I received an alert today from BMWFS. My TU CR updated with Jan, March, and April with 30 day late payments in 2019. The car was paid off and turned in at the end of March. I logged into my BMWFS portal and saved all my statements. The dates they updated as late are all up to date. I also checked my bank statements and every single payment posted before the due dates. I was about to apply to a Barclays card and refi my auto loan with Alliant who both use TU at the beginning of next month when my balances (AZEO) update and my AOYA reaches 3 months. Guess it's going to have to wait. 

What is the best course of action here?

Contact BMWFS? Contact TU also? For some reason, TU doesn't let me dispute anything online. I am 100% sure my account was never late anywhere close to those dates. This is incredibly frustrating. I do have lates on the account but it was in 2018. 

Questions:

1.  Does anyone have experience removing incorrect late payments? With BMWFS? What is the turnaround time?

2. Is it possible to have verbiage in there if BMW does not correct this, that they have to remove the entire trade line?

Thank you. 

[Remedios]

You start with reaching out to them directly.  That's a direct dispute and usually a step one 

If they do not correct the info (providing you are right about not being late on those dates) you would want to start a dispute with CRAs via certified mail. Enclose supporting documentation. Do not use online portals for this type of dispute. 

If that does not work, and again you're certain you weren't late, next step would be two complaints with CFPB

One against the lender for not correcting the error, even when presented with evidence to the contrary and second against CRA for failure to provide reasonable investigation 

You will need to upload evidence that you paid, and in case of CRA, evidence of payments and certified mail receipt showing dispute paperwork was indeed recieved 

[CreditInspired]

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@randomguy1 wrote:

I received an alert today from BMWFS. My TU CR updated with Jan, March, and April with 30 day late payments in 2019. The car was paid off and turned in at the end of March. I logged into my BMWFS portal and saved all my statements. The dates they updated as late are all up to date. I also checked my bank statements and every single payment posted before the due dates. I was about to apply to a Barclays card and refi my auto loan with Alliant who both use TU at the beginning of next month when my balances (AZEO) update and my AOYA reaches 3 months. Guess it's going to have to wait. 

What is the best course of action here?

Contact BMWFS? Contact TU also? For some reason, TU doesn't let me dispute anything online. I am 100% sure my account was never late anywhere close to those dates. This is incredibly frustrating. I do have lates on the account but it was in 2018. 

Questions:

1.  Does anyone have experience removing incorrect late payments? With BMWFS? What is the turnaround time?

2. Is it possible to have verbiage in there if BMW does not correct this, that they have to remove the entire trade line?

Thank you. 

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Hi

What does the bolded text mean? Was this car leased? If yes, I'm thinking there were some related fees somewhere that wasn't paid. It could be late fees from 2018 that was tacked on at the end, trailing interest that was tacked on. How certain are you that when you made the last payment, it zeroed out the account. 

An example of what just happened to my brother. His last payment on a 5 yr auto loan was September 15. When he called for payoff amount, it was substantially more than the $627 monthly payment. Of course, he asked why. Answer: During the last 5 years he had asked 4 times if he could delay a payment to extend the the terms of the loan. They did it. Unbeknownst to him, those months interest were also tacked to the end of the loan, and in actuality increased the loan amount. Now, if he hadn't called in, he would have paid his usual car payment not knowing there was an extra $800 due.  

So make sure there were no trailing interest and/or related fees. 

[randomguy1]

Yes, the car was leased. There are no outstanding payments. There was a prorated fee after lease turn in but I paid it as soon as I got the notice from BMW and they indicated it was on time (paid it the same day. I am 100% confident I was not late any of those mentioned months as it was on auto pay and my statements from BMW showed I paid well before the due dates.

[randomguy1]

Update: BMWFS isn’t showing it as late. They are finding me a document to show to TU. According to them, once they report the account, they can’t update something that has not changed.