Anyone else having problems with Online EX Credit Freeze and Thawing

[designated_knitter]

So I keep my credit reports on ice and thaw as needed.  I've never had any issues freezing or thawing EX instantaneously online -- even if I didn't have their randomly generated PIN.

Lately, though, I haven't been able to do anything online -- I keep getting a message indicating that I have to snail mail copies of documents (ID, utility bill etc) in order to place or lift a freeze.  

I also happen to be part of their free credit monitoring where they will provide you with your monthly true FICO score. 

However, recently, they have started to push a "paid subscription" product called "credit lock".  I am wondering if suddenly being required to use snail mail for credit freeze/thaw is an attempt to push people into subscribing to their credit lock product.

Has anyone else had any issues with credit freezes/thaws on Experian online?  

Thanks in advance....

ETA to add:  I've tried high and low to call EX directly to try to resolve this but can't get ahold of a live human to save my life!  

[Anonymous]

I actually just froze mine (converted from lock). Everything seems fine. I even tried a temp lift and it’s working as expected.

[designated_knitter]

Thanks -- I guess I'll just have to bite the bullet and get verified via snail mail (OH, the HORROR!)

You never know how much you miss being able to do things real time until you can't!

[StillKicking]

Unfroze mine for 24 hours day before yesterday. Had no issues.

[Anonymous]

You can sign up for 1 dollar basically every week or two through desktop. Experian. Com free trial, I do this and cancel right away stating price is too high, and I'm right back in with full trial membership weekly

[Anonymous]

The service that we are talking about is free though. These people are unable to unlock/unfreeze their credit.