CRA taking longer than 30 days to correct problem. What now?

[Anonymous]

I'm missing an account from my CR now.

Lender is blocked by CRA and can't put it back.

CRA opened an investigation as to why this account is not showing up.

More than 30 days past and CRA still can't get this figured out.

This account was helping my score. Was... now it's missing.

How long should I give CRA to correct the problem? Technically they don't have to report it at all right so I can't really push?? Frustrated. Lots of hard earned hostory is hidden on my CR. Lender is not making progress with CRA either.

[smallfry]

pizza I think they are legally bound to report the information. Why is the lender blocked? They have 45 days actually to resolve the dispute under most conditions. How did you get the report number from which you disputed this item? Which CRA is this? 

[Anonymous]

No one is legally bound to report.  They are only required to report correctly if they report.  And under normal conditions a CRA has 30 days to respond to a dispute.  An additional 15 days can be added for certain criteria.

[smallfry]

---

@Anonymous wrote:
No one is legally bound to report.  They are only required to report correctly if they report.  And under normal conditions a CRA has 30 days to respond to a dispute.  An additional 15 days can be added for certain criteria.

---

Sounds like the CRA won't let the issuer report.

[Anonymous]

It is EQ. The lender told me EQ told them it is a technical issue. A technical issue going on for a long time. Parts of data were missing going back months ago, then now the account went missing all together last month. It was explained to me that it is still there but not there if that makes sense. The lender says since it's kind of there EQ has to fix it. EQ still scratching their heads and can't give an answer to what is and what is not on my CR.

Either that or the lender is messing with me. I'm so running out of patients. If I were EQ I would have just deleted it and told the lender to reinsert it. Lender has made many mistakes reporting in the past. Wonder if it is the lender and not EQ.

Time to push more buttons I guess. I can not contact EQ over this matter as they are working directly with the lender. 

[RobertEG]

Section 611 of the FCRA only requires that the CRA must conduct a reasonable investigation of a consumer dispute, and not that they must resolve it.  They must tell you the status of the disputed information within 30 days, or delete it.  If the investigation does not resolve the dispute to the satisfaction of the consumer, then the consumer has a right to place a statement in their credit file of up to 100 words.

In most cases, if a CRA sends the dispute information to the OC and receives a verfication back from them, they have fulfilled their requirements under section 611 of the FCRA.

Section 623(a)(8) provides an alternate process for direct disputes with the OC, rather than through CRA, but regualtions have not yet been enacted to implement these provisions.  Proposed regulations to implement direct disputes are currently pending, and me be found at Fed Register/Vol 72, No. 239, published 12/13/07.  You have the right to do this, but the process is not regulated.

Message Edited by RobertEG on 10-09-2008 10:20 PM

[Anonymous]

I think the only obligation is to report the credit limits correctly for existing TLs already reported - there is no obligation whatsoever to report information.

If an issue exists between Lender X and Bureau Y, preventing reporting, the issue is between them only, you consumer have no say.

Should a technical issue exists between Lender X and Bureau Y, preventing CORRECT reporting, then you have course of action against both. (they would resolve deleting until the glitch is fixed and you can do nothing about it)

[Anonymous]

Lender told me tech disputes have up to 60 days between lender and CRA. So many months working on this same problem. This last one was another 30 days and now they say wait 60 days. I think it is lender error. I could have this resolved with in 5 days if I had access to the lenders computers. So simple to correct. Send in delete and resubmit. My way 5 days. Lenders way several months.