Not sure if you have used creditexpert.com, but you can pull and monitor your EX reports there. I know I used freecreditreport.com and I had the same problem, so, I called and cancelled. The first month is free, but it got me in the door and was able to call my dispute's in since I had a new file number. The disputes were handled in a matter of a few days as well. If you call in dispute's, the number I used was 1-800-322-3162. If you don't answer info after it ask you what you want to dispute, it will finally tell you to press 0 to speak to a rep.