Cap1 vs Alliance One

[Anonymous]

Ok, so we previously agreed (and by we I mean mostly Bamf, Sylvia and I) that I needed to take care of my Cap1 issue since they were reporting my CO'd card in a weird way that was giving me almost 300% util on one of my CR's and 150% on another.

I called them just to ask questions and see about my options but they were closed.  I was dumb enough to enter my old cc number when the system prompted for it though.  Next day Alliance one starts calling. 

My CR's show Capital one still owns and holds the debt.

I've read the A1 horror stories, unkept promises etc because the debt is reported by Cap1 so CRA's won't accept deals made with A1.  Should I just send Cap1 something CMRRR asking them to contact me by mail about settlement options?  Or is there a a way for me to call and discuss it with them, without being auto transferred to A1?

Thanks (again) in advance,

Ja' Net

[Anonymous]

Not sure what number you called but the letter I got from Crap1 gave me this #

1-800-258-9319

When I called I spoke to Darick and he was very respectful and gave me the opportunity to do either a PIF or a settlement. They were willing to do payments if I wanted but I elected to just pay the settlement all at once. It did take all of the 45-60 days that he quoted me to update with all 3 CRAs but it was correct when it was done.

I hope this info helps!

[Anonymous]

Thanks I hadn't gotten a letter in ages since I moved so much the past few years so I was just calling one of the numbers from the website.  I'll give that number a try tomorrow since I'm sure they'll be closed by now.  You said you took the settlement, did they end up reporting it as paid in full and drop the balance to zero anyways?

Maybe I should pay the settlement all at once, then in about 45 days I can buy myself a copy of my credit report with Cap1 showing paid for my bday! haha

[Anonymous]

They marked the account with a 0 Balance and noted "Settled - less than full balance"

[Anonymous]

So long as they take the balance down to 0 I'm happy since I know they won't actually delete it anyways.  That's definitely top of my to do list tomorrow.

Thanks (again),
Ja' Net

[Anonymous]

Update?

[Anonymous]

lol, closed weekends!

[Anonymous]

[Anonymous]

Indeed, lol

I'll have to call Monday!

[Anonymous]

Update: I got through, spoke with someone at capital one (I didn't write down her name which was stupid of me.)  She told me Alliance one was hired to collect the debt and that all my dealings have to go through them, then they'd report to Cap1 and Cap1 would make the updates.  I went back and forth with her for about 10 minutes explaining that A1 isn't reporting on my credit report, so anything set up with them wouldn't be honored by the CRA's and she insisted that Cap1 can't pull the account back from A1 and refused to let me speak to a supervisor. 

However when I told her that was nonsense, if I sent Cap1 a check right now for x amount, they'd pull the account back from A1 in a heartbeat, she agreed but still said there was no way to do it now and allow me to setup payments directly through Cap1.

I told her that was fine I'd call back later and speak with someone else.