Capital one does not value their customers

[John060675]

I must have been lucky. I got a 30 day baddie removed 3 or 4 years ago from Cap 1 with a simple call to the customer service line. I just said I made a mistake and asked them to look at my perfect payment history before and since. They removed it with no issues. Just keep calling and asking.

Now Barclays is a different story! Any help there would be appreciated.

[subwaysandwich]

OP, I have no idea what you have written besides the GW letter part...

[notfancy]

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@subwaysandwich wrote:

OP, I have no idea what you have written besides the GW letter part...

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It seems as though she has had a Cap One account for a while. She missed one payment by 5 days, and it is showing as a 30 day late on her credit report. She contacted the EO to get a good will adjustment and they told her that she's asking them to report fraudulently as they are required to report accurately. She was a nurse's aide, went back to school, got her nursing degree and had a brief but serious financial hardship. So, she feels that good customer service would look at her over all history and remove the one late she ever had, but they instead were unpleasant to her.

(hope I paraphrased that well!)

Quite frankly, I would also be irritated. Was she wrong for missing a payment? Sure. Is she asking for a favor? Yup. Should it be granted? Yes, I think it should be. Creditors do this all the time. She isn't in the habit of it, and it wasn't a 60-90-120 day late, it was late by 5 days. Does she have a right to be miffed that they refuse to help? Yes, I think so. Again, it was 5 days.. hardly a reason to tank her credit score 40 points.

[Anonymous]

As others have said, if it was just 5 days late, it shouldn't have been reported anyway.

[gdale6]

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@Jamielei24 wrote:

Wow! I take full responsibility for my one and only 30d late with capital one. In the month I was late I was transition job titles from CNA to RN and was out of work while awaiting orientation since my job tittle changed. Paying rent seemed more of a priority at the time.  In that time I had missed my capital one I also missed my amazon payment. GE was more then happy to remove the 30d late. Again the only time I have been late on any cards since opening my accounts. This is the only baddie hanging on my reports now and just frustrating. I paid the price. My credit score took a big hit. It has taken a year to get back to where I was. 

I was 5 days late not 5 years. ugh. At the end of the day I'm very grateful that GE was so gracious and just wish that Capital One would have extended the same generosity. 

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If this is in fact true the reporting of a 30 day late is in error, if they refuse to report it as OK pays as agreed file a complaint with the CFPB.

[Leadberry]

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@gdale6 wrote:

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@Jamielei24 wrote:

Wow! I take full responsibility for my one and only 30d late with capital one. In the month I was late I was transition job titles from CNA to RN and was out of work while awaiting orientation since my job tittle changed. Paying rent seemed more of a priority at the time.  In that time I had missed my capital one I also missed my amazon payment. GE was more then happy to remove the 30d late. Again the only time I have been late on any cards since opening my accounts. This is the only baddie hanging on my reports now and just frustrating. I paid the price. My credit score took a big hit. It has taken a year to get back to where I was. 

I was 5 days late not 5 years. ugh. At the end of the day I'm very grateful that GE was so gracious and just wish that Capital One would have extended the same generosity. 

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If this is in fact true the reporting of a 30 day late is in error, if they refuse to report it as OK pays as agreed file a complaint with the CFPB.

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+1

If you were truly only 5 days late and they are reporting as 30 days late, that is fradulent reporting and is in violation of the FCRA.

[Anonymous]

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@Leadberry wrote:

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@gdale6 wrote:

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@Jamielei24 wrote:

Wow! I take full responsibility for my one and only 30d late with capital one. In the month I was late I was transition job titles from CNA to RN and was out of work while awaiting orientation since my job tittle changed. Paying rent seemed more of a priority at the time.  In that time I had missed my capital one I also missed my amazon payment. GE was more then happy to remove the 30d late. Again the only time I have been late on any cards since opening my accounts. This is the only baddie hanging on my reports now and just frustrating. I paid the price. My credit score took a big hit. It has taken a year to get back to where I was. 

I was 5 days late not 5 years. ugh. At the end of the day I'm very grateful that GE was so gracious and just wish that Capital One would have extended the same generosity. 

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If this is in fact true the reporting of a 30 day late is in error, if they refuse to report it as OK pays as agreed file a complaint with the CFPB.

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+1

If you were truly only 5 days late and they are reporting as 30 days late, that is fradulent reporting and is in violation of the FCRA.

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This may be artistic license!  GE also reported 30 days late, so there may well have been 30 day late on Cap One.  

Someone made the analogy that if you lent a person money and they paid you back 5 years late.....     So "5 days not 5 years" may be a reference to that rather than being an actual lateness of just 5 days.

[Chris679]

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@red259 wrote:

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@Chris679 wrote:
If you loan someone $500 and they take 5 years to pay it back are you going to turn around and lend them more money? I didn't think so. I think people are better served taking responsibility for their own actions rather than expecting creditors or legislators to bail them out.

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I'm not sure where you are getting 5 years from? Is this just your example or did OP mention something specific somewhere else? Someone could get a derog for being 30 days late and that will haunt them even after they pay it off. People lose their jobs all of a sudden and then have no money coming in. This is a common scenario and does not mean they do not accept responsibility. While there are people with credit problems who were reckless there are many people out there who are having an economic hardship and would work if they could. We can't paint the whole population with the same brush. 

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I am making an analogy to show that it is easy for us to expect these credit card companies to be so forgiving but I don't think many of us would do the same with our own money.  As far as not taking responsibility I am talking about expecting these companies to remove accurate lates and getting mad and slamming them if they do not.  I have a 30 day late from Cap One and I have tried a million times to have it removed and they won't budge.  Does that suck?  Yes.  Am I pissed at them about it? No, it was my fault. 

Capital One is not Amex, they are dealing with customers with overall riskier credit profiles.  In order to profit from these customers they have to approach things a little differently than Amex would.  For example, I had an account charged off in 2003 and didn't pay them a dime for 5 years.  I finally paid it off and within 6 months they gave me a new unsecured card (middle of 2008 no less).  No way Amex would have done that. 

I want my credit card companies to make money.  More money for them equals better rewards, lower APRs and higher limits for me.  Capital One has decided that removing accurate negative account info is not in their best interests and I'm ok with that even though it negatively affects me personally.  I just don't understand the negativity aimed at so many of these companies.  To me it seems that most of the time it boils down to someone mad because they didn't get their way.

[takeshi74]

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@Jamielei24 wrote:

Emailed the EO yesterday with a rather carefully worded statement and attached my 1st gw letter.

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While I'm no CO fan it's important to remember what GW means.  They're under no obligation to comply with GW requests.