Charter/spectrum=Waypoint resource group con

[Anonymous]

I hope this is the right place to post this.
The story goes like this,

I had spectrum in fl and i had gotten a letter stating i had a zero balance, hurricane irma hit and screwed up the lines because a tree fell. I had called an nobody would touch the yree due to it being between two houses, so now enters the issue that i could not get internet back. Fast forward a year later and i had never told them to turn it back on. I looked at my credit report a year later and they are charging me almost 900 for services and equipment which i tried to turn in but im out of state. I asked them for shipping boxes and they never sent them. Fast forward more and now waypoint resource group has my collections and they want me to pay it all, yet even after dispute found no reson to even take the 3 months i was charged for internet i couldnt use nor asked for. How do i deal with this?

[CreditInspired]

Hi and welcome OP

Sorry so much has been going on but let me try to make sense of what you’re saying and offer some suggestions.

1. You had a zero balance prior to storm.

2. Internet went down due to tree/storm. (This sounds like the Internet was not working, not that service had been disconnected).

3. Did you call Spectrum everyday to complain that you weren’t getting Internet service? Because personally I would have been through the roof. They would have been sick and tired of hearing from me if I didn’t have service.

4. Did you say, “then disconnect my service if you can’t get my Internet back up and running?”

5. Were you in a contract? If yes, then you still owed them money until the contract expired. Otherwise, you would have had to pay a termination fee.

6. Sorry, but them not sending you a box is not a reason to not return their equipment. Any old box would have worked. There is a possibility if you return it now, they’ll remove the equipment fee.

So, I tried to sum up what I understood. If it were me, I would contact Spectrum for an address to mail back (w/tracking) the equipment and ask them to mail/fax a receipt. I’d ask how much it would knock off the amount I owe. Then, I would contact the collection company with this info and try to negotiate the final debt and get a PFD.

GL2U

[Anonymous]

Should have just called the tech support for them to come out, then tell the person to just take evertyhing with them. 

Fortunately I have a local office in my City, so i would have just dropped the equipemt off there. Though of last resort.

I too would have been on the phone constantly with request for repair/resolution to the issue. A tree down wouldn't prevent them from repairing the line for service, it's part of those monthly fees we're charged. 

[MakingProgress]

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@Anonymous wrote:
I hope this is the right place to post this.
The story goes like this,

I had spectrum in fl and i had gotten a letter stating i had a zero balance, hurricane irma hit and screwed up the lines because a tree fell. I had called an nobody would touch the yree due to it being between two houses, so now enters the issue that i could not get internet back. Fast forward a year later and i had never told them to turn it back on. I looked at my credit report a year later and they are charging me almost 900 for services and equipment which i tried to turn in but im out of state. I asked them for shipping boxes and they never sent them. Fast forward more and now waypoint resource group has my collections and they want me to pay it all, yet even after dispute found no reson to even take the 3 months i was charged for internet i couldnt use nor asked for. How do i deal with this?

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1. If you return the equipment those charges will be reversed.   You can either drop it at the local office or take it to THE UPS STORE and tell them to ship it back to Spectrum at no charge to you.   If you have a local store that is the best for equipment returns as you will be handed a reciept for the equipment. 

2. There are special processes for natural disasters.  So after the equipment has been returned call and ask for a supervisor.  The front line CSR will NOT be versed in these proceedures, so you definately need to speak to a supervisor.   You can try the local store but I don't recommend it for something this complicated.   Often a supervisor has several stores and will not be at yours when you need them, although the rep might be able to get their supervisor to call you.