I encourage you to carefully document what you have done so far. This would include what organization you contacted, how you contacted it, on what date, and what was accomplished on that date.
What you describe so far treats the credit bureaus as if they were a single entity. But there are three of them, each with different data, each producing its own report on its data (a credit report). For example, you talk about the fact that you "sent in" and then later "called in", but you don't mention to which bureau you did this with. Having this kind of carefully documented step-by-step record will help you if you later need to contact the CFPB, but it will also help point you to steps you have perhaps not yet taken. For example, I would personally not reach out to the CFPB until you have contacted each of the three credit bureaus twice and spoke with a live person each time.
When a person freezes his own report, he can still pull it himself. The act of freezing it doesn't stop him from seeing it -- just unauthorized parties. Likewise, I would be very surprised if, when a parent freezes the report, he cannot continue to pull it at least once a year -- the parent is acting for the child. But you seem to feel as though, because it is frozen, you cannot see again. Actually, the way you describe it is a little confusing, because you say that you froze it, and then later pulled the report -- so it sounds like there is a way for you to pull the report after it was frozen.
The way you describe your conversations with the credit bureau reps (assuming it was a CRA rep you spoke with) is worrisome. You describe yourself as getting angry at the rep and also hanging up on him. Customer service reps (including those for credit card issuers, phone companies, etc.) are trained to flag in their database customers who get very angry with them and/or who hang up on them. That can lead to being less able to get help from them moving forward. Don't get me wrong, I am sure your feelings were justified. It's just that you need to think about this in a cool detached manner -- how can I get this person to do the thing I want them to do for me? If you get angry you will be reducing the chance that you'll be able to get the thing you want for your daughter, or at the very least increasing the chance that it will become a big extended fight.
So my advice is to take a breath, document what you have done thus far, and then make a plan for filling in the gaps moving forward, e.g. by contacting the other two credit bureaus and seeing if you can get some help there. Once you get help with one bureau, it may be a lot easier to see how to frame the request to the other two.
Finally, it's probably helpful to remember that there is no rush on this. Although she is 13, you still have a few more years before she needs to have this solved.
Wishing you all the best with this!
