I currently have a Citi card with payments managed through a DMP. Somehow, the card showed as two TL on my EX report for about the last year. One entry was accurate and was updated monthly. The other entry was last updated when I disputed through EX about 6 months ago, when it was showing info from when it mysteriously split itself into two entries 6 months before that.
Long story short, I wrote a letter to Citi requesting them to remove only the duplicate line. A few days ago the duplicate disappeared from my EX report and the up-to-date entry has disappeared from all 3 reports!!! Today I received a letter from someone whose title is simply "Manager" stating they have deleted the account from my reports!!! GRRRRR!!!! 
Has anyone else had experience with this? Do you think the account will reappear when the statement drops and the account used to report to the CRA? I was hoping to reopen the account once I'm done with the DMP (which Citi CS says is possible) and I really need the history as its my oldest card!
@Anonymous wrote:Jay
Can I ask what address you used for citi? Thanks!
I used the address CS gave me.
Citibank Credit Bureau Dispute
PO Box 6241
Sioux Falls, SD 57117
About 2 weeks passed from the time I sent my letter to the date I received the letter from Citi. I noticed the change on my reports about 2 days before I got the letter on TC.
Edited because I cannot spell--even with spell checker. 