Re: Citi web site

CorpCrMgr1 · ‎01-26-2024

I went to sign in to my Citi account, but I received three error messages. I did double check after the first time. I noticed the web address did not look right. I got out, found the correct site and signed in. I then called Cap 1 CS. I told my story and concerns and requested a new card with a hold on my account. I was sent a CC, but it had the same account number. I called back and this CSR understood immediately to cancel the card and issue a new account number card.

Always be on guard.

Jeffster1 · ‎01-26-2024

@CorpCrMgr1 wrote:
I went to sign in to my Citi account, but I received three error messages. I did double check after the first time. I noticed the web address did not look right. I got out, found the correct site and signed in. I then called Cap 1 CS. I told my story and concerns and requested a new card with a hold on my account. I was sent a CC, but it had the same account number. I called back and this CSR understood immediately to cancel the card and issue a new account number card.
Always be on guard.

Huh?

Why would you call Cap One CS about a Citi website issue?

0% utilization
FICO 8 EX 839 EQ 848 TU 850
American Express Blue Cash Preferred 30K I American Express Blue Cash Everyday 30K I American Express Delta Skymiles 13.9K I American Express Schwab Investor Card 5K I Bank of America Customized Cash Rewards Visa 30K | Kinecta MyPerks Rewards MC 35K | Wells Fargo BILT World Elite MC 30K I BMO Harris Cash Back MasterCard 12K | Capital One QS MC 12.5K I NFCU Flagship Rewards Visa 52K I NFCU Amex 28K I Citi Best Buy Visa 15K I Macy’s Amex 25K I Bloomingdale’s Amex 10K I Bread Financial American Express 18K I AAA Daily Advantage Visa Signature 8.5K I Saks Fifth Avenue World Elite MC 13.3K I Citi Dillard’s Visa 5K I JCPenney Mastercard 10K I Synchrony Premier Mastercard 10K I UCLA Wescom CU Rewards Visa 7K I Pottery Barn Visa 5K I PayPal Cash Back Visa 15K I MyWalgreens Mastercard 10K I TD Bank Double Up Visa 5K I USBank Cash Visa 5K I Gemini Bitcoin Mastercard 15K I TMobile Capital One Visa 20K

CorpCrMgr1 · ‎01-26-2024

Oooooooopppppppssssss! It was Citi. Thank you.

NoMoreE46 · ‎01-26-2024

Did you happen to manually type www.citi.com wrong?

Did you click on a spoofed website from an phising email?

?

GreenRepav · ‎01-29-2024

@CorpCrMgr1 jcpassociates wrote:
I went to sign in to my Citi account, but I received three error messages. I did double check after the first time. I noticed the web address did not look right. I got out, found the correct site and signed in. I then called Cap 1 CS. I told my story and concerns and requested a new card with a hold on my account. I was sent a CC, but it had the same account number. I called back and this CSR understood immediately to cancel the card and issue a new account number card.
Always be on guard.

Hi there,

I'm sorry to hear about the issues you faced with your Citi account. It's great that you were vigilant and noticed the incorrect web address, taking prompt action to ensure your account's security. Your proactive approach in contacting Capital One's customer service to address the situation and request a new card with a new account number is commendable. Stay vigilant and secure!

Best regards.

Jeffster1 · ‎01-29-2024

@GreenRepav wrote:
@CorpCrMgr1 jcpassociates wrote:
I went to sign in to my Citi account, but I received three error messages. I did double check after the first time. I noticed the web address did not look right. I got out, found the correct site and signed in. I then called Cap 1 CS. I told my story and concerns and requested a new card with a hold on my account. I was sent a CC, but it had the same account number. I called back and this CSR understood immediately to cancel the card and issue a new account number card.
Always be on guard.
Hi there,
I'm sorry to hear about the issues you faced with your Citi account. It's great that you were vigilant and noticed the incorrect web address, taking prompt action to ensure your account's security. Your proactive approach in contacting Capital One's customer service to address the situation and request a new card with a new account number is commendable. Stay vigilant and secure!
Best regards.

Who else recognizes this as an AI-generated response?

0% utilization
FICO 8 EX 839 EQ 848 TU 850
American Express Blue Cash Preferred 30K I American Express Blue Cash Everyday 30K I American Express Delta Skymiles 13.9K I American Express Schwab Investor Card 5K I Bank of America Customized Cash Rewards Visa 30K | Kinecta MyPerks Rewards MC 35K | Wells Fargo BILT World Elite MC 30K I BMO Harris Cash Back MasterCard 12K | Capital One QS MC 12.5K I NFCU Flagship Rewards Visa 52K I NFCU Amex 28K I Citi Best Buy Visa 15K I Macy’s Amex 25K I Bloomingdale’s Amex 10K I Bread Financial American Express 18K I AAA Daily Advantage Visa Signature 8.5K I Saks Fifth Avenue World Elite MC 13.3K I Citi Dillard’s Visa 5K I JCPenney Mastercard 10K I Synchrony Premier Mastercard 10K I UCLA Wescom CU Rewards Visa 7K I Pottery Barn Visa 5K I PayPal Cash Back Visa 15K I MyWalgreens Mastercard 10K I TD Bank Double Up Visa 5K I USBank Cash Visa 5K I Gemini Bitcoin Mastercard 15K I TMobile Capital One Visa 20K

Zoostation1 · ‎01-29-2024

@Jeffster1It's super obvious now, but soon enough it'll be good enough that we won't be able to tell the difference. That freaks me out a bit.

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Thomas_Thumb · ‎01-30-2024

Super obvious.

Always suspect new visitors and check them out 😬. Mods should incorporate some pre-post screening/verification tools for visitors and new members.

Fico 9: .......EQ 850 TU 850 EX 850
Fico 8: .......EQ 850 TU 850 EX 850
Fico 4 .....:. EQ 809 TU 823 EX 830 EX Fico 98: 842
Fico 8 BC:. EQ 892 TU 900 EX 900
Fico 8 AU:. EQ 887 TU 897 EX 899
Fico 4 BC:. EQ 826 TU 858, EX Fico 98 BC: 870
Fico 4 AU:. EQ 831 TU 872, EX Fico 98 AU: 861
VS 3.0:...... EQ 835 TU 835 EX 835
CBIS: ........EQ LN Auto 940 EQ LN Home 870 TU Auto 902 TU Home 950

NoMoreE46 · ‎01-30-2024

@Thomas_Thumb wrote:
Super obvious.

Always suspect new visitors and check them out 😬. Mods should incorporate some pre-post screening/verification tools for visitors and new members.

Would a question like:

"What does Juan in Addition to Too Equal ?"

be able to weed out?

SouthJamaica · ‎01-30-2024

@NoMoreE46 wrote:
@Thomas_Thumb wrote:
Super obvious.

Always suspect new visitors and check them out 😬. Mods should incorporate some pre-post screening/verification tools for visitors and new members.
Would a question like:

"What does Juan in Addition to Too Equal ?"

be able to weed out?