First - Never call the CA
PFD the OC and dispute the CA.
Timothy, I have tried working with the OC once on a bill that was paid by my insurance, then they said 1 1/2 year later, it came back saying it was not to have been paid, as I was not covered at that time, which I was. I just recently found this on my CR and flipped! I called the insurance co and they could not pay it again, since it had been over 2 years. I called the CA and told them the situation, and they agreed to delete it from the bureau's although the OC told me to pay them. I just didn't think it was fair or right. Yes, I know it's a no-no to never call the CA but at that time, I felt it really didn't matter. So, sometimes I suppose it does depend on the situation. I don't know if this will come back to bite me in the butt later, but I guess we will see.