Last night I signed up for it to get a $1 3B pull after 2+ years since I last pulled my 3B. Their site couldn't pull my 3B (I have freezes if that's why), but I was still charged $1. Their automated phone system experience seems to have gone downhill since 2016. I selected the option to cancel through the automated phone system, but I didn't get an email confirmation.
I'm receiving emails from CCT saying info has updated but I can't log into my account. It says invalid creds, then when I lock myself out of my account and try to regain access by providing info such as SSN & mom's maiden, it says my account doesn't exist. phone system won't put me through to a human being. I did reset my pw but that changed my experian.com pw, and I can't use those credits either to access my CCT. I do recall that I was having these exact problems in 2016 and that's why I stopped using them and went with FICO 3B Ultimate.
I was just trying to get a $1 3B pull before buying the myFICO product. Can anyone provide guidance?
Thanks!
I just canceled my subscription with them earlier this year with ease by calling. Anytime I have called I got someone. But I understand your frustration because I have heard numerous stories similar to yours about the difficulty of canceling. When reading your post, I thought maybe they did cancel it because your credentials didn't work anymore. It is almost as if it got canceled, but not soon enough to stop the incoming alerts on you having updates maybe?
@RonM21 wrote:
I just canceled my subscription with them earlier this year with ease by calling. Anytime I have called I got someone. But I understand your frustration because I have heard numerous stories similar to yours about the difficulty of canceling. When reading your post, I thought maybe they did cancel it because your credentials didn't work anymore. It is almost as if it got canceled, but not soon enough to stop the incoming alerts on you having updates maybe?
I have no idea. I'll try calling again but their automated system doesn't allow me to get connected with a live person.
Edit: WOW, nice credit limits in your sig 
If you can get logged in, then under your account payment settings there is a link you can click to just cancel. You can’t use the same email address on experian.com and credit check total. The sites share a common backend and it can’t keep them in sync.
Thank you all for applying (edit: replying, not applying lol). I've tried setting up an account 3 times in the last 24 hours using the same email address and same credit card. I see two $1 charges on the credit card and assume the third charge will be on my account by the time I wake up later today. I've emailed the email address shared with me here in this post by another member and I also copied the email address support@experiandirect.com showen to me on the error page.
This is frustrating. The call center is closed I will call during business hours and try options 2-1-1 as suggested above. THank you all for helping me with this. This exact experience was why I quit using CCT in 2016.
When I click the Assistance link and enter my info (not the stuff you see in the screenshot), I get the error shown below.
Since 2016 I tell ya )=
