Credit is in the toilet

[dynamicvb]

I'm not sure where this should go. Mods please move it if I'm not in the right place. I joined a while ago and was able to recover from my bk13 to scores all over 800.

Then I was diagnosed with lung cancer and my whole life changed. I made some stupid credit card purchases which drove my balances up and when I ran out of leave I let 4 get three months behind when my job was no longer paying me. I've since gotten a part time job at a considerable lower salary

ive been trying to get them back on track and three of the four have been able to reduce my interest rate to 1% or 0% and lower my payments to something I can afford.

Except Capital One. I've tried three different times to work out a deal I could afford with them. They won't lower my rate at all and they want me to pay 310 for the next three months which I can't afford. I was wondering if anyone had a contact at the VP level or any other advice for how to deal with them

[FireMedic1]

Sorry about the life event that occured. Have you tried this from Cap1?

https://www.capitalone.com/learn-grow/money-management/cant-pay-credit-card-bill/ 

[MountainHiker]

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@dynamicvb wrote:

I'm not sure where this should go. Mods please move it if I'm not in the right place. I joined a while ago and was able to recover from my bk13 to scores all over 800.

Then I was diagnosed with lung cancer and my whole life changed. I made some stupid credit card purchases which drove my balances up and when I ran out of leave I let 4 get three months behind when my job was no longer paying me. I've since gotten a part time job at a considerable lower salary

ive been trying to get them back on track and three of the four have been able to reduce my interest rate to 1% or 0% and lower my payments to something I can afford.

Except Capital One. I've tried three different times to work out a deal I could afford with them. They won't lower my rate at all and they want me to pay 310 for the next three months which I can't afford. I was wondering if anyone had a contact at the VP level or any other advice for how to deal with them

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Hi and thank for posting your journey.

First let me say to keep your chin up and continue moving forward. 

I don't have any applicable information how best to handle Capital One when trying to get interest rates lowered. But in general dealing with lenders can be who you speak to whether or not they will go the extra mile.  I would suggest to keep calling the various departments that handle customer accounts and satisfaction, and also do your best to speak with supervisors and not just CSR employees. Keep in mind that oftentimes where one person can't respond favorably to your request, another one can. 

Also speak to someone in a senior position in accounts and see if it's possible to allow for payments to be either skipped for a month or two(without further hurting your credit), or possibly they might allow you to pay interest only and not the full monthly payment. I have heard of lenders allowing customers to skip a month or two in order to maintain a positive record and give the customer a little extra help. 

Explain your desire to keep a positive record with them and request what possible options they can offer.

I'm very sorry what you're going through. Please keep posting the results and the information from your efforts. That will help forum members to respond.

Stay feisty and keep going!

[dynamicvb]

I've been trying to get them to bump me up the chain, but haven't had much luck. I'll try to figure out some additional numbers.