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Discover card web site

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woodyman100
Valued Contributor

Discover card web site

For the last 1 1/2 years or so I have not been able to access my accounts via the web site or mobile apps roughly 80% of the time. 

I've sent messages and received responses that it is fixed.....

 

It's never fixed. 

This began when I opened a Discover savings account. Of their own accord Discover decided to integrate both access passwords.

 

Anyone else had issues?

NFCU-ICCU-EECU-PSECU-DoverFCU-HarvardFCU-DCUFCU-Union Square FCU-Signature FCU-AODFCU-RedstoneFCU-RRCU-UFCU-USAllianceFCU-Amarillo National Bank-CapitalOne-Regions-Goldman Sachs (Apple/GM)-Evolve-Fifth Third-Gemini-Huntington-Imprint-USBank-Pinnacle-Cardless-John Deere-Discover-BofA-BofA Biz-Chase-Chase Biz-Amex-Amex Biz-Wells Fargo-Commerce-FNBO-Citi-Citi Biz-Synchrony-Synchrony Biz-Target TD-Third Coast Bank-Trevipay-USAA-Amegy-Amegy Biz-Citizens Biz-Comenity-Comenity Biz-Bread (Comenity)-DSNB-Webbank-Bill-Evolve
Message 1 of 10
9 REPLIES 9
pinkandgrey
Senior Contributor

Re: Discover card web site

Well I have not personally had any issues. I'm sure you've already tried all these things, but I'll suggest them anyway:
Try deleting and reinstalling the app.

Try clearing your entire history/cache for the website. 

 

Sorry to hear of your troubles but hopefully you get something figured out!

Discover It: 26.5k
Fidelity Visa: 21.5k
Amex Cash Magnet: 20k
Apple Card: 9k
Message 2 of 10
AverageJoesCredit
Legendary Contributor

Re: Discover card web site

Sorry Woody , no issues here though i must say not getting any BT offers or cli in over 2 years i think there is seriously wrong with DiscoverSmiley Wink

Message 3 of 10
M_Smart007
Legendary Contributor

Re: Discover card web site

Hi woody,

I have two Disco CC's and a savings acct. ..two passwords and never had any problems.

Sorry and hope they get your issue resolved.

Message 4 of 10
SoCalGardener
Valued Contributor

Re: Discover card web site

This doesn't sound like a Discover problem at all. There's much more likely something at your end causing this failure. Just FYI, I access the Discover website and app at least three times a week (if not more), and never have problems.

 

Have you tried using different browsers? Different computers? Or tablets/smartphones? If you're using a browser, do you know how to run it in its 'safe mode'--with all extra stuff, like extensions, turned off? Have you uninstalled the app AND all of its files, then reinstalled it?

 

Please give us more info, such as:

- device(s) you're using

- device(s) you've tried

- operating system of each device

- version of each operating system (if you know it, don't worry if you don't)

- browser(s) you're using

- browser(s) you've tried

- version of each browser (easily found by going to "Help | About")

- type of connection you're using (Wi-Fi at home, Wi-Fi that's public, cellular data)

- whether you're using a VPN

 

I'm confident we can get this sorted out, because it's apparently only affecting you; narrowing down how you're accessing the site will help a lot.

Amazon Prime Store CardAmerican Express Blue Cash Preferred CardAmerican Express Everyday CardBank of America Customized Cash VisaCapitalOne Quicksilver MastercardCapitalOne Quicksilver VisaCapitalOne Walmart Rewards MastercardChevron Texaco CardCiti Double Cash MastercardDiscover More CardJCPenney Gold MastercardOverstock.com CardSportsmans Guide Rewards VisaSynchrony Home Card
Message 5 of 10
Anonymous
Not applicable

Re: Discover card web site

@woodyman100

For what it is worth ... was able to keep two totally separate logins at Discover. One was for the credit products and the second one was for banking. Did use different user names and passwords so there was no chance of a screw up and it worked.

Discover left me alone. Smiley Happy
Message 6 of 10
woodyman100
Valued Contributor

Re: Discover card web site

I had the same. Discover migrated it on


@Anonymous wrote:
@woodyman100

For what it is worth ... was able to keep two totally separate logins at Discover. One was for the credit products and the second one was for banking. Did use different user names and passwords so there was no chance of a screw up and it worked.

Discover left me alone. Smiley Happy



their own. 
Usually I like the oneness of it, but I had reasons for this remaining separate.

 

NFCU-ICCU-EECU-PSECU-DoverFCU-HarvardFCU-DCUFCU-Union Square FCU-Signature FCU-AODFCU-RedstoneFCU-RRCU-UFCU-USAllianceFCU-Amarillo National Bank-CapitalOne-Regions-Goldman Sachs (Apple/GM)-Evolve-Fifth Third-Gemini-Huntington-Imprint-USBank-Pinnacle-Cardless-John Deere-Discover-BofA-BofA Biz-Chase-Chase Biz-Amex-Amex Biz-Wells Fargo-Commerce-FNBO-Citi-Citi Biz-Synchrony-Synchrony Biz-Target TD-Third Coast Bank-Trevipay-USAA-Amegy-Amegy Biz-Citizens Biz-Comenity-Comenity Biz-Bread (Comenity)-DSNB-Webbank-Bill-Evolve
Message 7 of 10
GApeachy
Super Contributor

Re: Discover card web site

Have you tried clicking on the padlock symbol in the browser address bar?  If not, when you navigate to Discover, click on the padlock and look for any blocked restrictions for Disco's website.

Why is There a Padlock in My Web Browser? | TonyHerman.com

My Take Home Pay Don't Take Me Home
Message 8 of 10
Iusedtolurk
Established Contributor

Re: Discover card web site


@GApeachy wrote:

Have you tried clicking on the padlock symbol in the browser address bar?  If not, when you navigate to Discover, click on the padlock and look for any blocked restrictions for Disco's website.

Why is There a Padlock in My Web Browser? | TonyHerman.com


@GApeachy  I have had trouble for over a year trying to access my Overstock account on my laptop and always got a Technical Difficulty error.

 

So I had to either use a phone call or pull it via mobile to manage account.  I had tried accessing it on 3 different browsers, went into manual clearing cookies through the browsers, and tried several other troubleshooting methods nothing worked.

 

It serves me much better to handle the account on my laptop so after reading your post about clicking the LOCK icon I said "What The Heck".

 

I pulled up my account clicked the lock icon and it showed me a choice to clear cookies data off this computer.

 

I know I had done this previously (cleared cookies manually) on several occasions but clicked the button and attempted to log in.

 

Well to my surprise the website finally loaded once I inputted my username and password and the Technical Error did not rear its ugly face again.

 

I guess somehow using the lock to clear cookies is more efficient than the manual removal process.

 

So if anyone is having difficulties with a website loading (Disco,Overstock etc) this would be the route to take.

 

 

Message 9 of 10
GApeachy
Super Contributor

Re: Discover card web site

@Iusedtolurk fantastic!!!  

My Take Home Pay Don't Take Me Home
Message 10 of 10
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