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Dispute Help

New Member

Dispute Help

I need some guidance on disputing an account on my reports that isn't mine. Was able to get the account removed from Equifax and Experian via online no problems. When it came to Transunion, I was not so lucky. They said it came back as verified. I tried to re-dispute it over the phone with them and received a letter in the mail saying the account was previous verified and that future disputes will be considered frivolous. Any ideas?

Message 1 of 4
Moderator Emeritus

Re: Dispute Help

Have you filed a police report for the ID theft?

Message 2 of 4
Community Leader
Legendary Contributor

Re: Dispute Help

The dispute process is really not the way to resolve "account not mine" issues.


When you dispute an account as not having been opened/authorized by you, the furnisher is required to investigate.

Presumably, they have some documentation in their records showing that you were the party who opened the account.  Their documentation may be fraudulent, but it nonetheless exists.  They have no duty or obligation to conduct a private investigation of fraud or identity theft.  They can rely unpon resonable documentation.

In response to a dispute, they are required only to conduct a reasonable investigation and report the results, either to the CRA, or if a direct dispute, to the consumer.

They are not required to proivde their supporting documentation or "prove" the legitimacy.

So their verification is adequate if they have reasonable documents to support their finding.


Yes, second and subsequent disputes on substantially the same basis can be dismissed without the need for a  second investigation of the same matter if no new information is presented.


So you are left with a proper verification.


Realizing the dilemma of neither party being able to factually prove an account not mine assertion, congress incorporated provisions in the FCRA that require blocking of any such information from a consumer's credit report without the need for proofs on either side.   To initiate such a block, the consumer is first required to put their assertion into the form of a sworn police report, which carries penalties for knowingly false statements made therein.


File a police report asserting that you never authorized the account, and send the police/identity theft report to the CRA, along with proof of your identity.

The CRA is then required to block the asserted identity theft information from any credit report they issue.  FCRA 605B.


Once you have the polce report, you can also send it to the OC, and compel them to provide all business records in their possession regarding the account.  FCRA 609(e). 

That mini-discovery right then provides the consumer some factual basis to challenge the OCs determination that you are the responsible party.



Message 3 of 4
Moderator Emeritus

Re: Dispute Help


Hi and Welcome to the MyFICO Community Forums!


To go along with what others have stated:

If you believe you are a victim of identity thefts, there are some very important steps you should take.


The steps are outlined Here

If you follow these steps, you can take advantage of the federal laws that are designed to protect you from having this fraud affect your ability to obtain credit in the future.

Best of Luck to you in your situation!

If you have additional questions, feel free to send me a private message.




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Message 4 of 4