Dont Know where to put this Question...

[Anonymous]

Hi Fico Family...

I dont know where to put this question. I hope somebody has some form of input for me on what to do.

I moved on 06/01/09 to another apartment and changed my PSE&G (Public Service Energy and Gas) service to my new apartment. I am registered in their website and can view/ pay my bills from there.

My Dilemma is that I have not received even one bill from 06/01/09. I logged onto my PSE&G account online and am showing that they did come to read my meter on 12th of every month.

I called customer service (been calling once every two weeks since July 30th or thereabout) asking for my bill. All they keep on saying is that a bill has not been generated at all. It's now been 3 months that I have not had a bill from them. When I tried making a payment, the reps I spoke with all told me they could not accept a payment from me if the balance they are showing is Zero (it's been zero on both my old PSE&G Account and new PSE&G Account). On my old account, I always had a minus balance as I would pay a little more than the required amount.

I have always paid my bills in time and I dont want their error to fall back on me and impact the credit I have worked hard to achieve.

What should I do in this scenario?

Message Edited by Credit_repair on 09-02-2009 06:38 AM

[Anonymous]

If calling does not work, find someone important and write a letter. Give them the information, include the times, dates and names of the CSRs you talked to.  I would send it CMRRR just to cover yourself.  Make sure you keep a copy.

Eventually, they will want money and you need to be covered.

[LIGHTNIN]

Is it included in your rent?

Where my son lives he pays for electric and the apt  complex pays for the water and sewer.

If thats not the case, keep talking to someone higher up @ PSE&G , until you can get someone  to listen to you.

[Lel]

Since you are able to see both your accounts online showing a zero balance, I would print out a screen shot of your zero balance accounts with the current date showing.  That way, if the energy company generates some retroactive bills that could be deemed late, then you can show that you had a zero balance as of today.  Just need some evidence in case lates need to be disputed.

[DI]

It takes 30 from the date services were established before you 1st bill generates.  Each time you move you are given a new account number.  If you had a deposit from the old acccount, normally its transferred to the new account if you were require to pay a deposit.

The meter is read right before services are turned on.  Again, it will be read again 30 days from the date you requested  your services to be turn on.

Also yo may want to check with the Apartment manager to make sure they are not receiving your bill, and that services has been transferred to you.  

Message Edited by DI on 09-03-2009 07:43 AM

[Anonymous]

Contact your Public Utility Commission.

You are going to get hit with a BIG bill at some point.  Make sure you are putting your normal or estimated charges aside each month.

Also, you could send a check or BillPay payment (from your bank) to your Utility Account and it would not be refused and show as an account credit until such time they get your billing corrected....this is what I would do most likely.

[Karatz]

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@Lel wrote:
Since you are able to see both your accounts online showing a zero balance, I would print out a screen shot of your zero balance accounts with the current date showing.  That way, if the energy company generates some retroactive bills that could be deemed late, then you can show that you had a zero balance as of today.  Just need some evidence in case lates need to be disputed.

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+1 Screen Shots

And send at least 1 letter certified.

[Karatz]

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@Anonymous wrote:

Contact your Public Utility Commission.

You are going to get hit with a BIG bill at some point.  Make sure you are putting your normal or estimated charges aside each month.

Also, you could send a check or BillPay payment (from your bank) to your Utility Account and it would not be refused and show as an account credit until such time they get your billing corrected....this is what I would do most likely.

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+1 

[Anonymous]

Thank you all for your replies.

I have taken down the names of the reps I spoke with over the phone, and thanks for the idea of taking screen prints.

TXJohn, I am such a dumb person for not thinking of bill payment!! I Just went into my bank account and used my bill pay option to pay them the amount I estimate I may be billed for.... Hopefully the sort out whatever issues they are having soon!!