Equifax and credit monitoring

[Anonymous]

I just spent 1 1/2 hours on the phone with 4 different departments at Equifax. I can't access my credit reports or scores through a credit monitoring subscription because Equifax won't let them pull my info. They have no idea no idea why. I am so frustrated because I have been working on my credit and I can't track my progress. Has anyone had this issue?

[Anonymous]

What did the various CSRs at Equifax tell you so far?

[rprisco]

Same, they say it takes 7 -10 days to fix, also effects ck eq updates. They fixed once and now it's broke again, I had to demand to speak to American csr who told me another 7-10 and rfeuded 1 month. They sell service they can't maintain.

[Anonymous]

Never heard of anything like this...stay on top of them, eventually they'll fix it!

[Anonymous]

Every CSR we talked to had no idea. The call was transferred to several different departments and twice to supervisors who also had no clue. They kept trying to sell me their credit monitoring which I did agree to...twice...to prove there was an issue. They were telling me there was no issue and blamed it on Fico. So now I have holds on my credit card for every time they tried to unsuccessfully enroll me and I still have no answers. Very frustrating. Every person I spoke to had heavy accents and had trouble understanding what I was asking for.

[Anonymous]

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@rprisco wrote:
Same, they say it takes 7 -10 days to fix, also effects ck eq updates. They fixed once and now it's broke again, I had to demand to speak to American csr who told me another 7-10 and rfeuded 1 month. They sell service they can't maintain.

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When they fixed yours, what did they tell you the problem was?

[rprisco]

Well I'm supposed to get an email letting me know when it's fixed, I'm told the issues r too many soft inquiries. Still waiting to be fixed.

[SouthJamaica]

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@Anonymous wrote:

I just spent 1 1/2 hours on the phone with 4 different departments at Equifax. I can't access my credit reports or scores through a credit monitoring subscription because Equifax won't let them pull my info. They have no idea no idea why. I am so frustrated because I have been working on my credit and I can't track my progress. Has anyone had this issue?

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I was a subscriber to Equifax credit reporting but I eventually gave up on it.

When it worked it was fine.

But half the time, or more than half the time, it crashed rather than give me a report.

There was no way I could report the incident other than to telephone, and the telephone calls were a huge waste of time.

Most of the time I was directed to an Indian call center, where they kept me on the line for half an hour or more, with no solution attained.

Several times I was directed to a call center which I believe was in Texas, where they were much more efficient and less time wasting, but still with no solution attained.

Eventually I just gave up and cancelled; even that required a lengthy phone call to an Indian call center.

I would love to have the service, and was willing to pay the fee for it when it worked, but apparently there are massive IT problems in that organization.

[Anonymous]

Man that's terrible, sorry for all that hassle.

[A1Credit]

When I had an issue with Equifax and got so resolution after multiple tries on my own, I sent an email to someone in the executive office notifying them of my issues.  Shortly after that email, I received a call from someone in the executive office that was assigned to my complaint.  They were able to get everything resolved.  You should definately try it.  Search for an email address for Jason Flemish, an executive with EQ.