Hello all. I am hoping to find some advice on here because I am at a loss at this point and do not know what to do. A few months ago in June of this year I noticed a change on my Equifax credit report showing that my two oldest credit card accounts were closed and years of my payment history deleted. I thought it was just a glitch until i logged into Equifax last month and sure enough they show that those accounts were included in my BK7 many years ago and they decided to suddenly remove my last several years of account activity and payment history and report them as closed years ago. They went and removed all of the payment history dating all the way back to my BK7 year despite both accounts still being open and in good standing today. Those accounts were at zero and never discharged in BK7.
I disputed both of these items with Equifax and advised that both accounts remain open and in good standing and were never closed. They are continuing to report correctly on my other reports just not Equifax. Well their investigation concluded today and advised that in fact those accounts were included in BK7 and were closed many years ago LOL! How in the world can they do this? Now my AAOA is way down on equifax because they have decided that my two oldest accounts have been closed for many years when in fact they are not at all. They said they pull their info from public sources to determine this information but whatever sources they have are apparently incorrect. I advised that the other 2 CRAs are reporting correctly but they did not care about that. They are still showing the recent credit limit increases i got on both accounts as the final limit when back then neither card had those limits so some of the recent history is still there but they are refusing to report them correctly.
I do not know what to do since they have denied my dispute facts and have simply chosen to continue reporting those accounts incorrectly. I also know that both cards are reporting to them each month correctly because I am continuing to make payements each month as reflected on my other two credit reports and contacted each bank and they said everything is good on their end.
So what can i do now? I have never heard of this happening and cannot believe Equifax is just ignoring the info being reported to them each month and just decided a few months ago to delete years of payment and account history and back date on each account that they were both in fact closed despite showing the curren credit limits which were not the limits of the accounts back then.
Any advice will be much appreciated at this point because i dont know what to do or how to get them to correct this. Thank you all so much for any help you can give me.
@JoeRockhead Thank you so much for you wisdom and advice. I contacted Equifax and after a very long hold spoke to a represenative and advised that back on May 3rd the accounts were still reporting correctly but by May 28th they had changed to closed. He argued with me that they had always been closed since 2017 and that the banks in fact had not even reported to them since then which is not true. He ended up transfering me to a different department and they were much nicer and documented everything including that both banks have advised the accounts are both open and being reported correctly as showing on my other reports. They said give it a few days and i'll have my answer and i advised them if they do not correct these errors that I will be filing a complaint with the CFPB. Thank you again for your advice i am 100% following it and you were so very helpful in helping me know how to handle this. Take care.
@JoeRockhead I filed a complaint with the CFPB and equifax still decided their information was correct. Now Experian has decided to also report my Target card as closed so i have disputed with them and uploaded my statements showing it is still open. I again contacted TD Bank and they said they will let equifax and experian know that my account is open and in good standing. Experian did not delete my last several years of history like Equifax did but they did change my account status to closed and discharged in BK like equifax has. I really dont know what else to do besides closing these cards and getting new ones in their place because it doesn't seem like these issues can be resolved by anybody at this point. These are my oldest accounts but in a few years i can recover. Experian is still reporting my CFNA card correctly unlike Equifax. At least transunion is stil reporting them correctly but i dont like having cards that dont report to 2 out of 3 bureaus and they also report closed and IIB. UGH!
These accounts were included but were at a zero balances and each bank let me keep them because there was nothing to dischrage and everything has always been fine and normal until now for some reason; over 7 years later. Experian has already completed my dispute and they have done the same thing Equifax has which is to report the account is closed and was included in BK7. They advised it will remove from my reports in 2031; same as equifax. I am having the banks themselves try to rectify this by contacting them but if it doesn't work i will be giving up and closing the accounts and just opening new ones.
I dont understand why they waited 7 plus years to suddenly do this to my 13 year old accounts but i am just out of fight and would rather walk away since they dont want to continue reporting the accounts correctly. Experian at least didn't go and delete the last 7 years of account history like Equifax did so that will at least give me time to age other accounts before they dissappear; but the damage is already done to my score since both accounts are reporting closed now on Equifax and one of them on Experian. Time to rebuild.
I am waiting to see if the banks themselves get it cleared up and what they end up telling me about it after their own investigations since disputing with the experian and equifax and the CFPB have all failed. If transunion also changes these accounts to closed IIB what is stopping me from using them and just not having any of the activity reported? Thank you all for the help.
