Same here with EQ. They ask me about mortgage payment when I dont have one and I'm automatically kicked out when trying to verify. You can upload directly via their dispute page though if you dont want to fax or mail. Unless this is the route you are taking already. To do this though you will need the 10 digit CONF# from a recent report you last viewed or pulled. I usually save these as PDFs to reference from that annual credit report site. Another route you can take is if you are currently part of a credit monitoring service, once you login you might be able to bypass those verification questions. I'm not a fan of Equifax because nothing is ever up to date.