Apparently the BBVA acquisition didn't go as smooth as I thought. Experian is reporting 2 cards with the same account number. One correctly labeled PNC and also the bbva account. I did a dispute 3 weeks ago and all they did was make sure it was updating.
It's not derogatory info. Just lowering my average age by reporting 2 accounts open instead of 1. The online dispute was not resolved correctly. I thought this would be simple. Is it better to sit on hold for a whole day or send something in writing? Thanks.
edit: PNC said to go through experian.
@FinStar wrote:
@Duriel wrote:Apparently the BBVA acquisition didn't go as smooth as I thought. Experian is reporting 2 cards with the same account number. One correctly labeled PNC and also the bbva account. I did a dispute 3 weeks ago and all they did was make sure it was updating.
It's not derogatory info. Just lowering my average age by reporting 2 accounts open instead of 1. The online dispute was not resolved correctly. I thought this would be simple. Is it better to sit on hold for a whole day or send something in writing? Thanks.
edit: PNC said to go through experian.
Just curious, how is it lowering AAoA? Is one tradeline reporting a newer date (i.e. PNC) or displaying as a new account? If both tradelines have the same open date, then one would likely display something along the lines of "transferred to another lender", but shouldn't lower AAoA if both have the same info.
Is that the only [former] BBVA account you have that transferred to PNC?
Equifax and transunion only show a PNC account. I had a BBVA clear points that got converted to a turd PNC points card. No other interaction with either financial institution.
I know it's nitpicking and eventually the double reporting will help my average age, but it is still reporting as an open account on experian. The account numbers on both accounts are identical. I really thought this would be a simple process.
Experian and myFICO show a lower average age on experian. I have a few small old student loans and a paid off car loan extending my average age. Yes, I put very light use through it.
When you do the math and factor in an additional account, it may change AAoA (even if only slightly by a month or so), since getting to the average requires factoring in the total number of accounts. The fact that the newly added account has the same open date doesn't negate that there is a higher number of total accounts in the equation now - but you'd also increase the total number of months in the equation, so it could go either way, higher or lower, depending on how many months are added. An AAoA reduction is certainly possible - especially on young-ish profiles. Have you done the new math yourself to determine if the change is higher/lower?
Your reports should only show a single account, the BBVA tradeline should have simply had a name change to PNC, not an entirely new account added. So it is incorrect - I don't think you're nitpicking.
Disputing in writing by mail would probably be the best option to ensure your dispute is thoroughly read by a human and properly understood/handled. That said, if the changed AAoA was fairly insignificant - not causing you to drop to a lower AAoA threshold (reducing your scores) and the bbva account is not updating with a balance whenever PNC reports, then you could just leave it alone as the upside would be an "extra" credit limit for utilization padding since the account reports as open.
