Experian is listing my(open) Discover acct as closed

[Anonymous]

Checked my Experian report earlier and noticed I had 1open acct less... It turns out my Discover is listed as a closed account, not counting towards the total credit line. It's paid, payment status is current but responsability is "terminated". Called Discover and they assured me everything was fine from their side... I will have to call Experian tomorrow and dispute, since they don't process disputes online I am really mad right now... Has anyone seen/heard of this? 

[gdale6]

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@Anonymouswrote:

Checked my Experian report earlier and noticed I had 1open acct less... It turns out my Discover is listed as a closed account, not counting towards the total credit line. It's paid, payment status is current but responsability is "terminated". Called Discover and they assured me everything was fine from their side... I will have to call Experian tomorrow and dispute, since they don't process disputes online I am really mad right now... Has anyone seen/heard of this? 

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Terminated would mean that you were just an AU on an account not the individual or joint owner responsible for it, sounds like simple computer error on this one. Dispute it as error in reporting.

[Anonymous]

Experian won’t let you dispute that online? That sucks.

[Anonymous]

I know...wish I could've disputed online but I called them and a very nice csr helped me do it in just a few minutes. She said it should get resolved in <30 days. I'll update when I get a response.

[Anonymous]

They always say 30 days for adjustments to update when realistically they should be almost instantaneous; it shouldn't be more than a couple of days.

[RobertEG]

As gdale states, it appears to be an AU account.

If the account holder terminated the AU authority, then the authorized user has no basis for dispute of closing of the authority.

[Anonymous]

It's an individual account...🤔

[MakingProgress]

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@Anonymous wrote:

Checked my Experian report earlier and noticed I had 1open acct less... It turns out my Discover is listed as a closed account, not counting towards the total credit line. It's paid, payment status is current but responsability is "terminated". Called Discover and they assured me everything was fine from their side... I will have to call Experian tomorrow and dispute, since they don't process disputes online I am really mad right now... Has anyone seen/heard of this? 

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Since when dosen't EX let you dispute online?  I have done so in the past, even though I know many here will tell you never to use online disputes and to always dispute through the mail. 

[Anonymous]

It has the option to dispute however, once you get to the last step it'll say it cannot be disputed online. Don't know if it's specifically this situation(deleted accounts) or accounts in general...