Experian site dispute can't be submitted

[GApeachy]

Dh, Dil, and Ds can access it.....I think it's because we were all checking our sp's and maybe after so many times they cut you off.  I've called and asked a few different times and not one will give an answer, even when I asked them straight up if they took it away on purpose.  And Annualcreditreport.com won't give a report either and they happened the same day. (yep, I checked, it's been 5 months now)  Stingy poots!

[GApeachy]

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@Remedios wrote:
We should all file a complaint

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If I knew it would work and not backfire I would....not touching it.  Heck, I even had them cancel my subscription and refund on the day I subscribed and couldn't get it to work.

[Remedios]

That's all fine. I'm paying for a service, and the functionalities I'm paying for are not available
They can fix it, or they can refund me for the past several months I've been unable to look.

As far as checking SPs, I know of at least one person who could not access it when they signed up, without ever even looking before.

[Remedios]

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@GApeachy wrote:

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@Remedios wrote:
We should all file a complaint

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If I knew it would work and not backfire I would....not touching it.  Heck, I even had them cancel my subscription and refund on the day I subscribed and couldn't get it to work.

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I'm not following your reasoning.  How would this backfire? 

There is no secret cabal taking your points away for filing a complaint 

[GApeachy]

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@Remedios wrote:

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@GApeachy wrote:

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@Remedios wrote:
We should all file a complaint

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If I knew it would work and not backfire I would....not touching it.  Heck, I even had them cancel my subscription and refund on the day I subscribed and couldn't get it to work.

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I'm not following your reasoning.  How would this backfire? 

There is no secret cabal taking your points away for filing a complaint 

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That if we complained enough they might would remove that function all together.

[GApeachy]

The way it's set up now you have to go through their "dispute link" and maybe that's why.  You can't dispute those anyway, so it should just come after the HP's like on Eq. and maybe Tu? can't remember

[Remedios]

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@GApeachy wrote:

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@Remedios wrote:

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@GApeachy wrote:

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@Remedios wrote:
We should all file a complaint

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If I knew it would work and not backfire I would....not touching it.  Heck, I even had them cancel my subscription and refund on the day I subscribed and couldn't get it to work.

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I'm not following your reasoning.  How would this backfire? 

There is no secret cabal taking your points away for filing a complaint 

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That if we complained enough they might would remove that function all together.

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Again, you're not making a complaint that you cant view SPs, the complaint is about not being able to access disputes online.

Are you saying they will remove online dispute functionality? 

I think you're convoluting the two. While the end game is to be able to view SPs, I'm not asking for that. 

Simply put, fix the access to disputes because that's one of their advertising points, and I'm paying for service which includes access to those. 

If they cant or wont, simple resolution is refund.  Been there, done that. 

[GApeachy]

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@Remedios wrote:

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@GApeachy wrote:

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@Remedios wrote:

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@GApeachy wrote:

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@Remedios wrote:
We should all file a complaint

---

If I knew it would work and not backfire I would....not touching it.  Heck, I even had them cancel my subscription and refund on the day I subscribed and couldn't get it to work.

---

I'm not following your reasoning.  How would this backfire? 

There is no secret cabal taking your points away for filing a complaint 

---

That if we complained enough they might would remove that function all together.

---

Again, you're not making a complaint that you cant view SPs, the complaint is about not being able to access disputes online.

Are you saying they will remove online dispute functionality?  I did make that complaint and they did disable it, has been for months and they will not restore it's functionality....so it's a waste.

I think you're convoluting the two. While the end game is to be able to view SPs, I'm not asking for that. I did, and said if the other's provide those SP's they should too, or I wish they would.

Simply put, fix the access to disputes because that's one of their advertising points, and I'm paying for service which includes access to those. 

If they cant or wont, simple resolution is refund.  Been there, done that. Me too, and they did.

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[Anonymous]

I spent an 2 hours on the phone with them today. Had them initiate a ticket and submitted screenshots of the errors.

Noteworthy, the CSR generated and could view my report. He gave me the # and directed me to experian.com/viewreport, which is a direct link. Go there enter the report # he gave me, SS#, and email twice, check a box and click submit. Was supposed to be an alternate way to directly access the report he generated. No dice, error message.

CSR swore I'm the 1st person in 2.5 years that wouldn't work for, LOL. Swore its my browser or device or anti-virus software, despite my trying 4 separate browsers and trying 2 separate devices, LOL.

So, I busted his bubble. Same device, same browser, had my relative login. He was able to generate his report in the Dispute Center on my device first try, same method that errors out for me.

At that point he could no longer deny it was profile-specific and initiated the ticket and gave me the case # and email addy to submit the screenshots of the error messages.

So there's officially a ticket and it's gonna be investigated, so they say. We'll see. He did mail me out a hard copy ASAP, supposedly for the mean time.

BTW, isn't the Online Dispute Center open to everyone free? My relative lacks a subscription and accessed it no problem. So what's the refund angle? Online Dispute center is free and open to everyone, not part of subscription, right? So..?

[GApeachy]

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@Anonymous wrote:


BTW, isn't the Online Dispute Center open to everyone free? My relative lacks a subscription and accessed it no problem. So what's the refund angle? Online Dispute center is free and open to everyone, not part of subscription, right? So..?

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If you already have an account you will be redirected to sign in with existing credentials.  I've tried that a few times over the past few months. Just tried again, no go.  If there is a different address for that I'd like to know.