If one has both a Fraud Alert and a Credit Freeze on their Experian Credit Report, and than one wants to remove the freeze or lift the freeze or even pulling their report either for free or paying for it, and than a message comes up to either mail or upload the documents with a written request. Is that because of the Fraud Alert? If so, if that would be removed and would everything go back to normal?
If you already have a security freeze, you should have received a PIN, in the mail. If you cannot find your PIN, you can call the Experian Fraud Department, and they will have you answer some security questions to verify you; which will allow you to remove the security freeze and the fraud alert.
Also, the fraud alert and security freeze should not prevent online consumer access. It's possible that the name or address on your report does not match what is being entered.
Further, Experian usually requires a recent report number to access your report online.
If you sign up for their free monthly monitoring at usa.experian.com; in the, "My Personal Information," section of your report, there is a link to, "Visit Dispute Center." Then click, "Start New Dispute," and at the top, there is your report number.
Hope this helps.