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Goofy NFCU statement layout

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Zoostation1
Valued Contributor

Goofy NFCU statement layout

Is anyone else midly annoyed with the layout of NFCU credit card statements?  For my Cash Rewards Plus, they start listing transactions near the bottom of page one, then page two is information about your account with the change of address info, then on page 3 they go back listing more transactions.  That makes no logical sense to put an unrelated page in the middle of transactions.   For some reason I didn't notice before, thinking it must be a fluke, but all my statements are layed out in this manner.

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Message 1 of 7
6 REPLIES 6
TrapLine
Established Contributor

Re: Goofy NFCU statement layout

Your post brings up a credit union I have that does something similar. Quite unreadable.

 

From my view it is very user unfriendly. Sometimes I wonder why banks and credit unions don't listen to social media, hone in on comments related to customer thinking and imitate the best ones?

 

Inquiring mind wants to know!

Message 2 of 7
Follower
New Contributor

Re: Goofy NFCU statement layout

This practice is due to the printed, mailed statements that many here still opt to receive. The even-numbered pages are the back pages, and since their boilerplate text is identical for everyone's statement, they are preprinted on an offset press by the thousands. This is significantly cheaper than laserprinting this info, which the odd-numbered pages require since they are showing the transactions, APRs etc. and must be unique every time.


Equifax FICO 8 Bankcard 861 | Experian FICO 8 846 | TransUnion FICO 8 833
Message 3 of 7
Kforce
Valued Contributor

Re: Goofy NFCU statement layout


@Follower wrote:

This practice is due to the printed, mailed statements that many here still opt to receive. The even-numbered pages are the back pages, and since their boilerplate text is identical for everyone's statement, they are preprinted on an offset press by the thousands. This is significantly cheaper than laserprinting this info, which the odd-numbered pages require since they are showing the transactions, APRs etc. and must be unique every time.


Sounds good but in looking at my bank and CU statements it does not fit.

All pages something that can't be pre-printed: Name, account numbers, APR, reward numbers, points, date ranges, etc. 

Maybe it is because I opt in to online statements, (PDF's). 

 

Your post made me do homework and look.   Smiley LOL

Probably was a day when your answer was on the money.   Smiley Wink

Not for my Banks and CU's

 

PS: Best statement award goes to AOD CU

 

 

 

Message 4 of 7
Follower
New Contributor

Re: Goofy NFCU statement layout


@Kforce wrote:


Sounds good but in looking at my bank and CU statements it does not fit.

All pages something that can't be pre-printed: Name, account numbers, APR, reward numbers, points, date ranges, etc. 

Maybe it is because I opt in to online statements, (PDF's). 

 

Your post made me do homework and look.   Smiley LOL

Probably was a day when your answer was on the money.   Smiley Wink

Not for my Banks and CU's

 

PS: Best statement award goes to AOD CU


Both my BoA and Chase statements don't have any personal info except for my name and account info across the top (whose left margin is different that the rest of the page, implying it's been "printed" separately). BoA even has a note at the bottom, "Please do not add any written communication in this space." so they definitely do not want you to use the even pages to return information to them.

 

All FIs are going to use their own systems, of course, so it sounds like yours have a different setup than the two banks I mentioned.


Equifax FICO 8 Bankcard 861 | Experian FICO 8 846 | TransUnion FICO 8 833
Message 5 of 7
Windchill92
Regular Contributor

Re: Goofy NFCU statement layout


@Follower wrote:

This practice is due to the printed, mailed statements that many here still opt to receive. The even-numbered pages are the back pages, and since their boilerplate text is identical for everyone's statement, they are preprinted on an offset press by the thousands. This is significantly cheaper than laserprinting this info, which the odd-numbered pages require since they are showing the transactions, APRs etc. and must be unique every time.


This is right on the money. Citi, Chase, and Amex all have this issue, unfortunately.

 

However, Amex has a Screen Reader Optimized statement version, which cuts down on a lot of the boxes and header shading, and shoves all the legal-ese to the back.


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Message 6 of 7
pauldc73
Contributor

Re: Goofy NFCU statement layout

Oh no!  Hopefully the statement is not too crazy!  I am thinking of joining them soon.

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Message 7 of 7
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