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Hello IDnotify, goodbye EX Identity Works Plus

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DaveInAZ
Senior Contributor

Hello IDnotify, goodbye EX Identity Works Plus

A few weeks ago I got an email from Equifax's TrustedID that I would be getting a year of ID Notify from Experian. Today I got an email from EQ with the header "Action Requested: Your TrustedID® Subscription Will Expire", which got my attention. The message reads:

 

"This email is a follow-up to the notice you recently received from Equifax about the opportunity for another year of complimentary credit monitoring. Equifax® has chosen Experian® to provide you with this additional year of free credit monitoring services through their IDnotify™ product", with a button to click to enroll. Enrolling is pretty straight forward, your first & last name, last 4 digits of your social, and date of birth. You get a complete credit report of your open & closed accounts, but no credit score. And most important to me a button to lock & unlock your EX report.

 

I've been paying $9.99 per month for the Experian Identity Works Plus to have the ability to lock & unlock EX, the only credit monitoring service I pay for as I get free lock/unlock service from EQ through TrustedID and from TU through TrueIdentity. So, I'll be canceling Identity Works before the next due date. No more free unlimited EX Fico8 scores, but my credit scores have been very stable for some time now, and I can get free monthly EX Fico scores from Amex and Discover Scorecard. I don't think I'll take a trip to Vegas to spend that $9.99/mo., but nice to get rid of it. Congress made freezing & unfreezing your credit report free, and locking/unlocking should be free as well - it's my personal information and their carelessness that made it vulnerable.

 

EDIT: What a bunch of complete idiots Experian is!!! I called to cancel Indentity Works Plus at the only phone number they provide: 1-855-962-6943. They require you to enter your full Social Security number before you can proceed. I tried 9 zeros and got "invalid number, goodbye" 3 times. I was calling on my free Google Voice service and don't consider voice over internet to be secure, so I finally called back on my carrier's network and gave them my freakin' social. I got to a rep pretty fast who then needed my membership # to bring up my account, why not ask for that at the beginging instead of my full SS#???? Idiots.

 

Anyway, the rep cancelled me, but then advised on Nov. 24 when my service ends my credit report will revert to unlocked, so now I have an alert in my Outlook calendar to check IDnotify on the 24th to re-lock my report, so folks who cancel ID orks be aware of that.

Message 1 of 5
4 REPLIES 4
Anonymous
Not applicable

Re: Hello IDnotify, goodbye EX Identity Works Plus

This entire process has been one big screw-up.

 

You now have the ability to lock EX for free but you didn't mention how you're going to lock EQ when TrustedID goes away.  Or is it only the credit monitoring portion of TrustedID that is going away?  I guess that's what Equifax Lock & Alert is for but they really haven't publicized that new app.

Message 2 of 5
DaveInAZ
Senior Contributor

Re: Hello IDnotify, goodbye EX Identity Works Plus


@Anonymous wrote:

This entire process has been one big screw-up.

 

You now have the ability to lock EX for free but you didn't mention how you're going to lock EQ when TrustedID goes away.  Or is it only the credit monitoring portion of TrustedID that is going away?  I guess that's what Equifax Lock & Alert is for but they really haven't publicized that new app.


Yeah, to be honest I haven't paid enough attention to that. I very rarely used TrustedID as I have free EQ Complete Premier service, I was in the midst of a 1 month reduced price trial of that when they went public with the data breech and thery have continued that for free. Complete Premier was their premium service that gives unlimited EQ scores, full credit report, and lock/unlock. I haven't received any notices about that service, but if they're going to end TrustedID they'll probably end Complete Premier as well.

 

"They haven't publicized" Equifax Lock & Alert is an understatement, I'd never heard of it. I googled it and it says "click/swipe to lock/unlock" and "It's free for life", so I guess that will be the option to lock/unlock EQ:

https://www.equifax.com/personal/products/credit/credit-lock-alert/

 

I just signed up for it, that's all it does - lock/unlock - and nothing else, no credit report, no score. Dang, an EQ credit report is the hardest to get for free.

Message 3 of 5
RonM21
Valued Contributor

Re: Hello IDnotify, goodbye EX Identity Works Plus

Wow Dave I felt like that was a big circus just reading it lol. In another thread I was hinting at this same thing where it seems like some bureuas have easier access to their products more than others. Or some are offered by lenders more than others. A least that is how it felt to me. It van be a lot of back and forth, trial and error, to find what you are looking for that is satisfying enough in my experience. Then again, maybe I'm just picky 😃


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Message 4 of 5
Anonymous
Not applicable

Re: Hello IDnotify, goodbye EX Identity Works Plus

EQ Lock & Alert has available for at least 2 months now.  I guess its for those who have transitioned over to EX for credit monitoring but still want a way to lock their EQ report.  If I hadn't been peeking around EQ's website a few weeks ago I would have never heard about it.

Message 5 of 5
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