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Hi everyone, any help is much appreciated! I was mistakingly sent to collections by OmegaFi, a billing company for my fraternity. It has negatively impacted my credit score. I owed a past due balance of fraternity dues to my chapter, but it was being forgiven for my time as an officer. The forgiveness had not been updated correctly in OmegaFi, and it was still shown as a balance owed within their software. OmegaFi took it upon themselves to send this balance to collections, without any authorization from the fraternity chapter. (I guess in some respects OmegaFi have an authorization to do this based on a user agreement, but doesn't actually own the debt). Once I asked the chapter treasurer (who is in direct contact with OmegaFi) about why I was sent to collections, he stated that the OmegaFi representative sent me to collections as a mistake. Within days, the OmegaFi representative contacted the collections company, and it was marked as paid in full on my credit report. How can I get this off my credit report? I never paid any amount in full. Fraternity leadership never authorized me to be sent to collections..if so they would be attempting to collect the debt, not OmegaFi as they're just billing software not the actual debtor.
You need to get back in touch with OmegaFi and have them recall collection authority from the collection agency and send you a letter that you can send to the credit bureaus that this was a mistake and never should have been placed for collection to begin with. It sounds like there has been miscommunication somewhere and that resulted in the collection agency being told that you paid it rather than recalling the collection as they should have.