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Welcome to the forums!
This is a CC. right? Basically the "high balance" is showing at $1000 compared to a $500 CL?
Besides the high balance, does it show anything negative? CO? Lates?
Hi Roxi and welcome to the forums.
You should definitely write a goodwill letter to this company and ask that they remove it from your report. Sometimes it may take 2,3 or more letters, but it may pay off in the end. Do a search on here to get examples of goodwill letters so you know what to write. Explain to them what was your circumstance at that time but you have paid them off and you would really like if they can be compassionate in taking this off your report.
hope this helps and keep us updated