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How do I remove a Penfed (incorrect?) Reported 30-Day Late Payment

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Ahava18
New Contributor

How do I remove a Penfed (incorrect?) Reported 30-Day Late Payment

Hello All,

 

I've recently been hit with a 30-day late paymet on my PenFed card which I belive is inacccurate and I'd like to get it removed.

 

Here are the details:

My due date is on the 13th and closing is on the 16th. I missed my Apr payment but made a payment on 5/11. My understanding is, that a payment cannot be reported late until it has been late for at least 30 days. So unless I didn't make a payment by 5/13 (or 5/16 if it goes by the closing date) a late cannot be reported.

 

Is this correct? If it is, how do I go about getting it removed?

 

If I am missunderstanding the late schedule, does PenFed do GW letters?

 

Thanks



Banks & CUs:
Message 1 of 5
4 REPLIES 4
GZG
Senior Contributor

Re: How do I remove a Penfed (incorrect?) Reported 30-Day Late Payment


@Ahava18 wrote:

Hello All,

 

I've recently been hit with a 30-day late paymet on my PenFed card which I belive is inacccurate and I'd like to get it removed.

 

Here are the details:

My due date is on the 13th and closing is on the 16th. I missed my Apr payment but made a payment on 5/11. My understanding is, that a payment cannot be reported late until it has been late for at least 30 days. So unless I didn't make a payment by 5/13 (or 5/16 if it goes by the closing date) a late cannot be reported.

 

Is this correct? If it is, how do I go about getting it removed?

 

If I am missunderstanding the late schedule, does PenFed do GW letters?

 

Thanks


you say it's inaccurate reporting, so the first step should be to call them and ask:

 

hi,

 

I'm calling to ask your reporting about my account: x 

 

your reporting is that it is 30 days late for the month of April when I don't believe it was 30 days late, can you review my account and correct your reporting please? 

 

They will either explain it was a mistake and fix it themselves or explain why it wasn't a mistake. The validity of which you can always post here and ask

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Message 2 of 5
AndySoCal
Senior Contributor

Re: How do I remove a Penfed (incorrect?) Reported 30-Day Late Payment

@Ahava18  Whean was the April payment due by? When you made the payment in May did you make the May and April payment combined? What date was the payment made on?

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Message 3 of 5
Ahava18
New Contributor

Re: How do I remove a Penfed (incorrect?) Reported 30-Day Late Payment

As I mentioned in my post, the due date is on the 13th. This is not an intallemt loan so the min payment doesn't roll over to the following month.

 

To answer your question, I paid more than April's min payment. The payment was made on 5/11. 2 days before the due date.



Banks & CUs:
Message 4 of 5
FireMedic1
Community Leader
Mega Contributor

Re: How do I remove a Penfed (incorrect?) Reported 30-Day Late Payment

You may have made the payment. But when did it get paid by your bank?


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Message 5 of 5
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