cancel
Showing results for 
Search instead for 
Did you mean: 

Is this legal?

tag
Sean28
Valued Member

Is this legal?

Hello,

 

I was harrassed at work today by NES (National Enterprise Systems CA) courtesy of a call that was transferred by my boss since they must of called our main switchboard # and asked who my supervisor was. Anyway, they are trying to collect a debt from an old student loan I defaulted on. I settled this debt already with Progressive CA in December 09, and did receive a Zero balance letter from them. I explained this to NES who was completely rude and obnoxious. Keep in mind I work in an open cube environment so my boss and my co-workers are all up in my business, how embarrasing. Anyways, I have to fax over the zero balance letter and they said they would review it.  This is such BS.

 

I pulled my credit report today thru CCT and noticed an inquiry out there from NES with today's date. Are they legally allow to hard pull my report without my permission. Any advice or comments is appreciated as always.

 

Thanks

Message 1 of 11
10 REPLIES 10
Anonymous
Not applicable

Re: Is this legal?


@Sean28 wrote:

Hello,

 

I was harrassed at work today by NES (National Enterprise Systems CA) courtesy of a call that was transferred by my boss since they must of called our main switchboard # and asked who my supervisor was. Anyway, they are trying to collect a debt from an old student loan I defaulted on. I settled this debt already with Progressive CA in December 09, and did receive a Zero balance letter from them. I explained this to NES who was completely rude and obnoxious. Keep in mind I work in an open cube environment so my boss and my co-workers are all up in my business, how embarrasing. Anyways, I have to fax over the zero balance letter and they said they would review it.  This is such BS.

 

I pulled my credit report today thru CCT and noticed an inquiry out there from NES with today's date. Are they legally allow to hard pull my report without my permission. Any advice or comments is appreciated as always.

 

Thanks


 

If the CA is told your work forbids those calls they cannot call your work anymore.

 

All you need to do is send them a DV letter. 

 

Do not send them the 0 balance letter from the other CA.  There may be information on it they try to use against you.

 

Is this showing up on your credit report? 

 

Whether or not a CA has permissible purpose to pull your CC on a hard inquiry is an issue of debate.  I am on the NO they cannot team.

 

Can you contact the original creditor and find out what they have to say?

Message 2 of 11
Anonymous
Not applicable

Re: Is this legal?


@Anonymous wrote:

@Sean28 wrote:

Hello,

 

I was harrassed at work today by NES (National Enterprise Systems CA) courtesy of a call that was transferred by my boss since they must of called our main switchboard # and asked who my supervisor was. Anyway, they are trying to collect a debt from an old student loan I defaulted on. I settled this debt already with Progressive CA in December 09, and did receive a Zero balance letter from them. I explained this to NES who was completely rude and obnoxious. Keep in mind I work in an open cube environment so my boss and my co-workers are all up in my business, how embarrasing. Anyways, I have to fax over the zero balance letter and they said they would review it.  This is such BS.

 

I pulled my credit report today thru CCT and noticed an inquiry out there from NES with today's date. Are they legally allow to hard pull my report without my permission. Any advice or comments is appreciated as always.

 

Thanks


 

If the CA is told your work forbids those calls they cannot call your work anymore.

 

All you need to do is send them a DV letter. 

 

Do not send them the 0 balance letter from the other CA.  There may be information on it they try to use against you.

 

Is this showing up on your credit report? 

 

Whether or not a CA has permissible purpose to pull your CC on a hard inquiry is an issue of debate.  I am on the NO they cannot team.

 

Can you contact the original creditor and find out what they have to say?


 

If you do not want them calling your place of work and / or your cell phone, you must notify the debt collector.  The best way to notify them is via certified mail.

 

The INQ is not so clear.  As Guiness56 pointed out, there is more than one view on the issue.  If the debt is past your state's statute of limitations and also past the time limitations for appearing on your credit report, you can probably force the INQ issue.  Otherwise, I am not certain.

Message 3 of 11
Itsmeagain
Established Contributor

Re: Is this legal?

I certainly agree with 06 and Guiness56 regarding notification.  However, if there was no debt, whether the CA was mistaken or not, there is no Permissible Purpose for them to access your credit report.  It is a violation of the FCRA.  In this instance, there is "willful noncompliance" because the debt did not exist and the CA should have known that.

 

 

The FTC has issued several staff opinions on this subject.  In the Kenneth J. Benner opinion they state:


"1. How long after a consumer terminates an account does a previous credit card issuer or lender have access to the consumer's credit file?


Section 604(a)(3)(A) of the FCRA provides a consumer reporting agency ("CRA," usually a credit bureau) with a permissible purpose to provide a report on a consumer to a person who "intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to, or review or collection of an account of, the consumer."   Once an account is closed because the consumer has paid the debt in full (and also, in the case of an open-end account such as a credit card account, notified the creditor to close the account), it is our view that no permissible purpose exists for a CRA to provide file information on a consumer to the creditor. Because there no longer exists any account to "review" and the consumer is not applying for credit, the FCRA provides no permissible purpose for the creditor to receive a consumer report from a CRA."

 

FTC Opinion letter


Starting Score: TU 737 EQ 721
Current Score: TU 741 EQ 741
Goal Score: TU 765 EQ 760


Take the FICO Fitness Challenge
Message 4 of 11
Anonymous
Not applicable

Re: Is this legal?


@Itsmeagain wrote:

I certainly agree with 06 and Guiness56 regarding notification.  However, if there was no debt, whether the CA was mistaken or not, there is no Permissible Purpose for them to access your credit report.  It is a violation of the FCRA.  In this instance, there is "willful noncompliance" because the debt did not exist and the CA should have known that.

 

 

The FTC has issued several staff opinions on this subject.  In the Kenneth J. Benner opinion they state:


"1. How long after a consumer terminates an account does a previous credit card issuer or lender have access to the consumer's credit file?


Section 604(a)(3)(A) of the FCRA provides a consumer reporting agency ("CRA," usually a credit bureau) with a permissible purpose to provide a report on a consumer to a person who "intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to, or review or collection of an account of, the consumer."   Once an account is closed because the consumer has paid the debt in full (and also, in the case of an open-end account such as a credit card account, notified the creditor to close the account), it is our view that no permissible purpose exists for a CRA to provide file information on a consumer to the creditor. Because there no longer exists any account to "review" and the consumer is not applying for credit, the FCRA provides no permissible purpose for the creditor to receive a consumer report from a CRA."

 

FTC Opinion letter


 

In this case I have to disagree with you.  I am not defending the CA by any means, I am just looking at it from a different perspective.  No matter what, I do not think a CA has PP.  At least for a hard pull.

 

You say there is no debt and the CA should have known that,  How?  It is a different CA.  How would this CA know there is no debt?  Either the OC or another CA assigned or sold the debt to them.

 

Message 5 of 11
Sean28
Valued Member

Re: Is this legal?

Thanks for all your replies,

 

Oddly enough, the inquiry "magically" dissappeared of my report when I checked it today. It's like they just pulled it for the heck of it to snoop around, then pulled their inquiry back. This does not give me a warm fuzzy feeling inside.

Message 6 of 11
Itsmeagain
Established Contributor

Re: Is this legal?

 


@Anonymous wrote:


 

In this case I have to disagree with you.  I am not defending the CA by any means, I am just looking at it from a different perspective.  No matter what, I do not think a CA has PP.  At least for a hard pull.

 

You say there is no debt and the CA should have known that,  How?  It is a different CA.  How would this CA know there is no debt?  Either the OC or another CA assigned or sold the debt to them.

 


 

If the debt was satisfied before it was txfred/sold, the burden is on the OC/CA (the seller), to provide accurate information.  You would find out who dropped the ball in Discovery.

 


Starting Score: TU 737 EQ 721
Current Score: TU 741 EQ 741
Goal Score: TU 765 EQ 760


Take the FICO Fitness Challenge
Message 7 of 11
Itsmeagain
Established Contributor

Re: Is this legal?

 


@Sean28 wrote:

Thanks for all your replies,

 

Oddly enough, the inquiry "magically" dissappeared of my report when I checked it today. It's like they just pulled it for the heck of it to snoop around, then pulled their inquiry back. This does not give me a warm fuzzy feeling inside.


Nor does it release them from liability.  As the saying goes; "You can't un-ring the bell".

 

Do you suppose that if a criminal returned the money they stole, the law would simply forgive and forget?

 

They pulled your report with no permissible purpose. Regardless of the fact that they removed the record of the pull, the law has been broken.

 

If you have a copy of an old credit report showing the pull, you have a CoA to file a complaint and ask for statutory damages of $1,000.

 

A well worded ITS with a copy of the un-filed complaint, delivered to their RA should produce quick results.

 

The question of "How could we have known there was no debt", would be a question for Discovery and may lead to other Defendants for your suit.

 

I suggest that you consult a good consumer attorney in your area.  You can search Pacer for recent court cases of a similar kind and the attorney who represented the Plaintiff.


Starting Score: TU 737 EQ 721
Current Score: TU 741 EQ 741
Goal Score: TU 765 EQ 760


Take the FICO Fitness Challenge
Message 8 of 11
Sean28
Valued Member

Re: Is this legal?

I take back my previous post. The inquiry was only gone for a day. It's back now!!!. This sux cause it says Collection Service right on it and I was planning on applying for the Discover More wihtin the next week or so once Orchard updated my report. I spoke to the CA who said I can talk to their Compliance Dept to see if they can take it off. I don't know if it's worth it to go after damages. Wouldn't the lawyer fees be expensive to go after such a small amount? but I'm not saying I won't do it for the principle of the matter. I can always pull my archived reports and print them if I decide to pursue this even if they do take it off. Pardon my ignorance but what is a CoA, ITS and RA mean?

Message 9 of 11
Itsmeagain
Established Contributor

Re: Is this legal?

Attorney fees are awarded separately.

 

CoA = Cause of Action - A legitimate reason to ask the court to hear a case.

 

ITS = Intent to Sue - A letter telling them that unless some action on their part occurs within a stipulated period of time, a lawsuit will be filed.

 

RA = Registered Agent - A person or company, registered with the Secretary of State, authorized to receive service (a summons or other legal document such as an ITS).


Starting Score: TU 737 EQ 721
Current Score: TU 741 EQ 741
Goal Score: TU 765 EQ 760


Take the FICO Fitness Challenge
Message 10 of 11
Advertiser Disclosure: The offers that appear on this site are from third party advertisers from whom FICO receives compensation.