Issues I have when trying to cancel MyFico

[indiasnowden]

So, I called the number on my credit card statement.  I ended up talking with a very pleasant CSR.  On the plus side she was very nice, the call wait time almost nil and the total call time maybe two minutes.  

On the down side:  after stating my full name I had to tell her my full social security number, full address, full birthdate and email.  If you want to cancel you have to cough up the information or no cancel.  

So, I had to divulge to a stranger over the phone my full social security and birthdate etc.  Is she writing this down on a scrap piece of paper for her future use?  Hope not.

You can sign up without assistance; you should be able to cancel without assistance.  The days of forcing someone to call-in and cancel so the CSR can read from some pathetic script in an attempt to dissuade you are long gone.  So, no more MyFico subsription for me.  

I will only be purchasing a one and done report from now on.  

Thanks for letting me vent.  And I wanted to let people know about the cancellation process for anyone that may be curious.

[Anonymous]

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@indiasnowden wrote:

So, I called the number on my credit card statement.  I ended up talking with a very pleasant CSR.  On the plus side she was very nice, the call wait time almost nil and the total call time maybe two minutes.  

On the down side:  after stating my full name I had to tell her my full social security number, full address, full birthdate and email.  If you want to cancel you have to cough up the information or no cancel.  

So, I had to divulge to a stranger over the phone my full social security and birthdate etc.  Is she writing this down on a scrap piece of paper for her future use?  Hope not.

You can sign up without assistance; you should be able to cancel without assistance.  The days of forcing someone to call-in and cancel so the CSR can read from some pathetic script in an attempt to dissuade you are long gone.  So, no more MyFico subsription for me.  

I will only be purchasing a one and done report from now on.  

Thanks for letting me vent.  And I wanted to let people know about the cancellation process for anyone that may be curious.

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As far as birthdate, SSN, address, email; that was necessary in order to verify your identity. In point of fact, if you call any financial institution over the phone nowadays to transact business of any kind, you'll have to provide that information before the CSR can help you. It's the telephonic equivalent of being asked to produce a valid, government-issued photo ID at the bank teller window or banker desk. That being said, I do understand (and empathize with) your concern over protecting your personal information.

[rlx01]

You can tell a lot about a company that doesn't allow you to cancel your subscriptions online.

[Anonymous]

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@rlx01 wrote:
You can tell a lot about a company that doesn't allow you to cancel your subscriptions online.

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To be honest, Credit Check Total - which has gotten widespread praise from a lot of people here - has this exact same issue. I don't like it, particularly as a hearing-impaired person who has to jump through a couple of extra hoops to make a telephone call, that you can't cancel a trial subscription online but have to telephone them.

[Anonymous]

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@Anonymous wrote:

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@rlx01 wrote:
You can tell a lot about a company that doesn't allow you to cancel your subscriptions online.

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To be honest, Credit Check Total - which has gotten widespread praise from a lot of people here - has this exact same issue. I don't like it, particularly as a hearing-impaired person who has to jump through a couple of extra hoops to make a telephone call, that you can't cancel a trial subscription online but have to telephone them.

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Requiring a phone call to close an existing account, as you noted is not exclusive to MF.  Off the top of my head, CCT, Experian, American Express Credit Secure and My Privacy Matters all have required a telephone call to cancel along with most credit card companies .  Also it is not exclusive to the credit world as I can think of multiple other accounts I have that require you to call before cancelling.  The reasons are obvious, trying to retain you as a customer and offer any incentives to remain one.  I really don't find it to be a big deal but do understand your reasoning.