Know what I just looove about CSRs?

[Anonymous]

...You can call four different times, get four different CSRs and get four different answers to the same darn question.

I have called Chase four times trying to get the best number to fax our information to get a TL deleted & have gotten four different fax #s, for four different departments. Two for "Cardmember Services" one for "Customer Service" and one for "Credit Bureau Dispute Investigation Team"...

I used the last fax # cuz it seems like it is the most relevant, but it's amazing how unknowledgable most of the employees are. The first three all tried to argue with me that I had even received a letter from this employee (Tracy Russo) and that the department she wrote me from didn't exist (SCRA/Military Account Specialist).. I mean argue, as in, out-talking me and trying to talk OVER me. The second lady, I ended up saying "you mean to tell me I am not holding this letter in my hand, dated XX, that says ((read the entire letter to her)) signed Tracy Russo???".. she transferred me to her supervisor.

Just crazy that our credit life is in the hands of a mainly inept, undertrained and outsourced workforce...

[Junejer]

Yep, and if you were to call a fifth time, then you would have yet a different answer. LOL. The service quality is definitely in the toilet in many "service" organizations. They simply don't realize that they are employed b/c of their customers.

[Anonymous]

mmmhmm.. that's why I just kept calling back. I knew if I just kept calling I'd get different CSRs, and eventually one of them would have some idea about what I was talking about.. I wanted to say, how the heck would you know if this department even exists or not? Can you even find Deleware on a map??? It's not like they're even anywhere near HQ where they would know the departments anyway.