EX is evil! MOV and ITS will be on it's way.
Are these people the absolute worst at customer service? I mean, I've never talked with such a large number of arrogant people in my life, and I'm generally a nice guy over the phone... very focused, but nice.
The "senior level" managers at Experian will flat out tell you: they are only acccountable to the FTC... the Federal Trade Commission division of the government.
Bu##$hit, I say.
All the credit bureaus are slow for a reason: there's MONEY in selling you services to MAKE you want to monitor your credit, to buy your scores, etc. but the only bureau that "sticks it in your eye" is Experian.
First, let me say that I HATE big government, new laws, new regulations, etc. but in some cases there are situations that call for intervention. This is one of those times. I think it's time for us to start a massive letter writing campaign to our Congressional Reps and demand that the FTC be given full power to reign in companies like Experian. No more "30 day" excuses on settling disputes. No more "we still need more time" garbage. No more "we are not accountable to you" audacity. No more "we do not accept phone calls" lies.
Find out who your rep is right here www.house.gov/writerep and email or write to them and start poinding on some doors. Experian must be held accountable.
Message Edited by CreditHawk on 07-27-2007 12:49 PM