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Help in what way? The only parties that can do anything are you and Macys/Citi bank. You need to figure this out with them.
The sooner the better as you might be able to have them remove the missed payment mark.
Did you get confirmation on the payment plan in writing? If so, it might take a lot of going back and forth with Citibank. Sometimes you may have to elevate it past the regular customer service reps
@Anonymous wrote:
I just would like advice to this issue thanks