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Sorry for your recent hardships. I wasn't criticizing being in debt, just saying to take the reigns. But I was clueless to your specific scenario, so I offer my apologies.
You obviously stepped up and took care of things.
Should have known....
After a week had passed, the $39 fee still had not been credited so I called again. The CSR said there was no record of anyone saying that the fee would be reversed and since I really had gone overlimit, I had to pay the fee.
"A $39 fee for going over two bucks?"
"Yes, ma'am, even if it was 2 cents, its still over limit and according to our agreement, you legitimately owe the fee."
Blood pressure rising, I told her I would need to speak to a manager and she assured me that it would not make a difference but got someone for me. I explained the situation to him, he reviewed my account and said that he would, just this one time, remove the fee but that I needed to be careful to not let it happen again.
So, (a) I want to see this fee actually taken off (and will post when it happens) and (2) leave the experience feeling like I have been reprimanded. Yes, it should not have happened. I shouldn't have allowed my balance to get so close to the limit; however, I thoroughly dislike being treated like a child.
Sorry, just needed to vent. Back to my happy space...