Myequifax

[bigpoppa09]

Has anyone experienced this recently i thaw and un thaw my EQ report via myequifax. Its been working fine until about a week and a half ago and i still cant get in. I already changed password thats not it i just get this message. When i attempt to Login 

Please give us a call

We can't complete your request at this time. Please call the Customer Care team:

1-888-EQUIFAX

(1-888-378-4329)

The Customer Care team is available between 9am - 9pm M - F, and 9am - 6pm Sat and Sun ET.

[Patient957]

Yes, that has happened to me many times.   Sometimes it happens when I try to sign in with a VPN on.  Other times it happens for no apparent reason.   It's an account security thing, I think.

Usually I have to call in to have them clear it.  Sometimes just waiting a day clears it and I can sign in again.  Sometimes it lets me login immediately on a different browser or different device.

[bigpoppa09]

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@Patient957 wrote:

Yes, that has happened to me many times.   Sometimes it happens when I try to sign in with a VPN on.  Other times it happens for no apparent reason.   It's an account security thing, I think.

Usually I have to call in to have them clear it.  Sometimes just waiting a day clears it and I can sign in again.  Sometimes it lets me login immediately on a different browser or different device.

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You were right i got back in they had to send a code to my phone. Then reset account. I dont use a VPN 1st time i experienced this.

[tricie17]

This has been happening to me for a while now. I cannot get into my own account and I am not changing my virus protection for Equifax and the crazy thing is that outside parties cannot pull my credit from them except for FICO and the other Bureaus. I have talked to Equifax too many times trying to get this fixed and this is still not fixed. Equifax has a real problem and even with their credit reporting. I think they need help with their technology.

[Credit4Growth]

I have been experiencing the same for 2 orn3 months now. Even after changing the password I do not have access to to account.

I will make another attempt at resetting the password and contact them via a phone call to help complete the process. Expect an update to this post this weekend.

***** 《Update 6th of May 》

I made the decision not to wait.  I called MyEquifax & requested a password reset as well as any other log-in assistance that my be need to provide access into their web portal.  I figured if the call will not go well then why position myself to start out a Friday or Saturday morning in a state of disappointment.

After proceeding with account recovery verification in through the portal, the CSR informed me access to the website may have been blocked due to a different address presented on the consumer file.  We immediately verified and updated the proper axdress to be listed.  I did not ask about any differences she had seen as listed. Instead, I politely requested that any and all other possible address be deleted, I offered to send a copy of a driver's license, bank and or utility statements.   She commented that documents will not be needed as she already gained access to the consumer file since I was initially verified through the automates system along with providing my name to her. 🤷‍♂️

They will be mailing a disclosure of the updated consumer credit report to me.  

After sending a one-time verification pin via text I am still unable to reset the password.  Equifax is currently upgrading their system(s).  She entered an escalated ticket to address the issue while stating Equifax will be responding to it via email.   I am hoping once completed I can regain access to MyEquifax website.

Lastly, I attained confirmation from the CSR, the date of most recent approved account to be from 2019 and the credit freeze is still active.  🕵‍♂️ 

No (0) inquiries and no other changes were found.   I can be satisfied with these conditions for now.

I have yet to share that the Equifax data viewed through the CreditKarma website has not been updated since May of 2024... 🤔 😒 

Here is to hoping that all is well & will remain well!   I will comb through the report shortly after receiving it via UPSP.

[boxmover]

Tldr; call in as many times as it takes, our info is all over the dark web anyway, only Equifax won't let us see it where it should be accessible... for our own safety/security.

For too long this was happening to me, since January of this year. In February I signed up for their $4.95/mo. Service foolishly thinking that may help streamline access, but nope. Every once in a while in March I'd get lucky and have access, since then nothing until today,

I tried everything using all types of devices and connections and browsers/OS, setting combinations,  nothing worked. Changing passwords was a dizzying futile effort. Cleared site data, cookies, cache, etc., everything short of reinstalling operating systems. Being an IT professional in a past life I'd even started looking a little too closely at what was going wrong and where what was failing. Silly me, I thought, not for free, no way, then got past curious ... to plain frustrated.

I avoid calling offshore customer service centers at almost any cost, disgusted at the thought of potentially revealing my personal info to people without scruples. It's simply nerve-wracking to succinctly communicate with broken accents (I'm prettying sure I sound cryptic to them also) on matters incredibly important to me. Gah!!! I had little choice better than to finally call the Equifax number.

First call resulted in a text with a link to reset my password.

Second call was my lesson to not use the phrase "cancel subscription" when in a phone tree, because then I was thrown out of the tree and hung up on.

Third call was verifying the second call wasn't simply an ill-timed dropped Wi-Fi call.

Forth call I wised up enough to choose/say "help with my account". That got me through to yet another verification tree and eventually a real live sounding person - fortunately without too thick of an accent . Unfortunately he informed me that I had not yet been verified - and my sighs became audible though not purely intentional. 

After even more personal info was shared he still couldn't fully verify that I am who I am, so he prompted for a copy of the front and back of my driver's license. (Here is where I comprended why CRAs may choose offshore centers for personnel safety reasons.) Well that didn't work, though sadly I was admittedly ready to try anything. So instead he just asked me to start naming accounts and payment amounts. No problem.... 6 accounts rapid fired at him with balances, min payments and overpayments, no balances and payoff months all memorized and ready.

Then... He says my account was locked. He's unlocking it. And would I be willing to try to log in one more time before cancelling the subscription. "Fine", I said, like giving up trying to get someone to be truthful, just "fine".

Tah-dah, I can access my account. Im not happy about it. Still disgusted. But he was good, patient, understandable, and remarkably calm for one who must spend hours a day going through this same scenario with someone screaming at him vs. as polite as possible realizing...

their programmers should never have been referred to as programmers or IT people or professionals in any tech capacity and furthermore should never ever be allowed to touch any business websites in their lifetimes ever again due to their long term utter failures. At this point they should all be reprimanded, most fired, and the rest need serious training on how to quality check their subordinates "work".

How is it that the younger tech savvy influencers are not screen recording the Circle of Doom that is Equifax login h*ll and viral trending this ridiculous mess all the way to the share holders is beyond me. Credit reports are so vital to so many important things in life. Just wow. 

[Credit4Growth]

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@Credit4Growth wrote: ...  

After sending a one-time verification pin via text I am still unable to reset the password.  Equifax is currently upgrading their system(s).  She entered an escalated ticket to address the issue while stating Equifax will be responding to it via email.   I am hoping once completed I can regain access to MyEquifax website. ...

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I am still awaiting an email concerning this escalated ticket.   I believe this go around i will be patient and actually wait until Saturday morning before I resume  calling Equifax to address gaining access to the file/account.