OpenSky not returning deposit after >6-months

Anonymous · ‎01-26-2018

Hi community, I'm hoping for some advice on how to handle this situation. I cancelled my OpenSky secured credit card ($200 deposit) in July 2017 after successfully rebuilding credit in just under 12-months and avoiding the renewal annual fee. The account was closed and I received confirmation of this. It is now the end of Jan 2018 and I have still not received my deposit check. Since mid-November, I have contacts OpenSky five times and everytime get a rubbish response (Oh, there was a problem, it's fixed now; Oh, you should hear from us in 2-days; Oh, the check was sent yesterday; Oh... yadda yadda).

I'm a little concerned that this company is fobbing me off and have no intention of returning my money. Today, I spoke with a Supervisor who said she would call me back but, guess what, never called me back!

Anyone have any ideas?

Anonymous · ‎01-26-2018

CFPB complaint. Includes dates of calls, excuses, names of who you spoke with, numbers you dialed, etc.

UncleB · ‎01-26-2018

Hi @Anonymous, I've moved your thread to 'General Credit' to get your issue more exposure.

-UncleB

myFICO Moderator

601flyguy · ‎01-26-2018

Have you tried both OS numbers? One is known to be by more helpful than the other. Its floating around here

2019 Spend Summary
$944,008 Amex BRG
$91,953 Amex SC
$58,351 Discover It
$50,046 BofA CR
$36,146 Amex PRG
$6,774 Cap1 QS
$963 Amex CM

$1,188,241 Yearly Spend

Anonymous · ‎01-27-2018

Oh no. Now I'm scared to cancel mine. Was getting ready to here in the next month or two also. Has anyone else had this problem?? Please advise

EvilEgg · ‎01-27-2018

I second the CFPB complaint. I haven't personally dealt with OpenSky, but i did have some account problems with Coinbase in the past.

Complaining to CFPB really got the ball rolling.

If you waited a reasonable amount of time, and it's not resolved, this would be the next step.

Here is a link to start a complaint.

https://www.consumerfinance.gov/complaint/

Anonymous · ‎01-28-2018

This makes me nervous to cancel my OpenSky card. I don't use it anymore so maybe they'll just cancel it for inactivity. Who knows. I hope this is an anomaly rather than the usual experience.

Anonymous · ‎01-29-2018

wrote:
This makes me nervous to cancel my OpenSky card. I don't use it anymore so maybe they'll just cancel it for inactivity. Who knows. I hope this is an anomaly rather than the usual experience.

They won't cancel it because there's an annual fee. So make sure to check your account once or twice a month to make sure that fee didn't post -- you will get reported as late to the bureaus if you ignore the fee.

Anonymous · ‎01-29-2018

Thank you for the help, everyone. I have submitted my complaint and will let you know how I get on.

Anonymous · ‎01-29-2018

Having done lots of research, I couldn't find another case so it's possible that I am a unique case. However, the wild goose chase just seems to nuts to be a one-off - surely they would have got it fixed by now...?