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Ordered report - error on delivery

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New Contributor

Ordered report - error on delivery

just ordered 3 bureau monitoring. Got my receipt & confirmation number. Printed my receipt but when I clicked the "start using your purchase" button - I got an error message. logged out & back in - nothing. logged out, cleared cache, logged in - nothing. 

 

Sent message to support since not open on Sun. Are they pretty fast about response time? Wanting to check my mortgage scores because I'm in middle of applying and been paying down debt & they've not pulled my report yet.

Scores on 4/182016
Mortgage - EQ 694 EX 713 TU 706
FICO - EQ 654 EX 696 TU 691
Message 1 of 3
2 REPLIES 2
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Frequent Contributor

Re: Ordered report - error on delivery

I think there's a problem today. I can't see mine either.
Message 2 of 3
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New Contributor

Re: Ordered report - error on delivery

well, they are refunding my payment. So I suggest sending a support message and they will refund payment

 

Scores on 4/182016
Mortgage - EQ 694 EX 713 TU 706
FICO - EQ 654 EX 696 TU 691
Message 3 of 3
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