Paid account not being updated. plz help!

[Anonymous]

I currently have an account showing up on my credit report that has been paid off since september 4th. Actually the balence goes all the way back to June as last time anything was reported. I called the company and they are currently having an audit done on their department that takes care of reporting. They originally told me they were manually submitting my file to equifax as paid off. I waited 2 months and still nothing. I called them back and they said they couldnt do it that way because all files are "frozen" and that I should just do a dispute and they will get everything updated as paid off when they recieve the dispute. So heres the deal I am currently on the market looking to buy a house. I asked my mortgage lender what to do and she said do not file a dispute because it may wave a red flag. I have until Jan/2015 so that gives me a little time. Anybody ever had this happen to them? Just curious as to what i should do. I have the scores needed for the mortgage but I feel like I can get a better rate with that off my credit report. Any info would be great!! Thanks in advance!!

Derrick

[RobertEG]

I would agree with the advise not to file a dispute.

The creditor knows it needs update, and is not fighting, so no need to get a determination of accuracy.  A pending dispute will remove certain items from scoring, which you dont want while in  an app process.

It might ba laziness or work avoidance on the part of an indiviuual employee.

I would call ther exec office and explain your need.  A call from the top floor tends to counteract employee laziness....