I have a phone number that goes directly to a rep. 877-768-8249. His name is NICK.
He ROYALLY effed us over in 2006 before we knew about myfico and told us to ignore the settlement letter, if we paid him in full, the charged-off Cap1 acc't would be deleted entirely. Of course that was total BS and when we called Cap1 this year to find out why the acc't is still on his CR, we were told there are no arrangements like that.
I called the # I had written down in 06 the other day, just to see... and it's still his #, apparently he still works for AllianceOne lying to people for a living.
Give him hell. Make it the hardest, most painful collection he's ever had to deal with. Inform him you will record the entire conversation, and then make him send you everything in writing, anyway. Just make it... painful.. for my sake.