Hi there. I'm very upset at the moment. I go to buy my first car yesterday, and all the sudden I'm informed I have a extended fraud alert. I'm at first really confused, then scared, so I call capital one and they say they have to verify my identity by calling the phone number on my consumer report. I have a credit card with them and two other credit cards and the number I put in when I applied is my current number. I wait an hour for a call, nothing, so I call them back. It's an old number from like 4 years ago that they are trying to call. So they can't tell me who put it on my credit. I call Transunion, they don't see a fraud alert. Equifax doesn't see one either. So I pull all three of my credit reports and it's only showing on my Experian, and in the personal statement section it states that any credit company needs to contact me by my old phone number before they can approve it. So I don't know how to change my phone number, if I can do it over the phone, or have this stupid fraud alert taken off. It says it's on there for 7 years and never even knew what it was. I don't have anything weird on my credit, the same old stuff I've had on there. I work everyday and don't have barely any days off to go get this car, and I am car less at the moment so therefore I needed to buy my car this weekend. I'm so upset and frustrated. No one contacted me or did anything before putting this scary fraud alert crap on my credit. Help! 
@Anonymous wrote:Hi there. I'm very upset at the moment. I go to buy my first car yesterday, and all the sudden I'm informed I have a extended fraud alert. I'm at first really confused, then scared, so I call capital one and they say they have to verify my identity by calling the phone number on my consumer report. I have a credit card with them and two other credit cards and the number I put in when I applied is my current number. I wait an hour for a call, nothing, so I call them back. It's an old number from like 4 years ago that they are trying to call. So they can't tell me who put it on my credit. I call Transunion, they don't see a fraud alert. Equifax doesn't see one either. So I pull all three of my credit reports and it's only showing on my Experian, and in the personal statement section it states that any credit company needs to contact me by my old phone number before they can approve it. So I don't know how to change my phone number, if I can do it over the phone, or have this stupid fraud alert taken off. It says it's on there for 7 years and never even knew what it was. I don't have anything weird on my credit, the same old stuff I've had on there. I work everyday and don't have barely any days off to go get this car, and I am car less at the moment so therefore I needed to buy my car this weekend. I'm so upset and frustrated. No one contacted me or did anything before putting this scary fraud alert crap on my credit. Help!
Welcome to MyFico
Sorry for the trouble you are experiencing. You need to call Exoerian directly and deal with them in trying to remove the fraud alert. I'm not sure of the process but they should be able to help you. Good luck
