I could have sworn I saw a topic about this recently, but either I'm delusional or I'm searching the wrong terms.
Anyway, I froze my Equifax file online through myEquifax. I have tried to remove the freeze. If I do it on a mobile browser, it follows through the whole removal process, but the freeze doesn't get removed (regardless of browser). If I do it on a PC, it doesn't even go to the screen to start the removal process (clicking "manage freeze" just refreshes my home page).
I have previously frozen and unfrozen and refrozen my file online several times. It's just this time that it won't unfreeze.
I was on hold as long as I could be yesterday waiting on the phone. I'll call back but was wondering if anyone had a similar issue and was able to resolve it?
Thank you! That was the thread I was thinking of. I was missing the “warning” in my search so despite including “freeze” I was getting a lot of other Equifax topics.
Sadly-not the same issue as that was more about them discontinuing PINs (worthy of a warning), vs the site just not working right.
Sadly-not the same issue as that was more about them discontinuing PINs (worthy of a warning), vs the site just not working right.
@Anonymous wrote:There hasn't been a recent Equifax one that I can think of. There was a TransUnion one since they consistently seem to have website issues.
Have you tried to actually pull your credit report to see if it's truly frozen? I know it sucks to burn an inquiry but you don't actually have to. If it's frozen, you can't get a prequal. Try the HSBC prequal tool. They SP EQ for the prequal and will actually tell you that you're frozen.
Thank you!! That was really helpful!
They told me it's frozen. So at least the website isn't actually removing the freeze but still showing it frozen.
Thank you!
@Anonymous wrote:
I had a security freeze placed on all 3 bureaus by citi when I disputed a charge...
I successfully got it removed from trans union only. I just pulled my reports and it shows on eq, and ex.
But I just did the HSBC pre approval and was pre approved for 2 cards. I wonder why they could check my report...
All I can say is, I can pretty much Guarantee that ..HSBC did not SP TU
@Anonymous wrote:
I had a security freeze placed on all 3 bureaus by citi when I disputed a charge...
I successfully got it removed from trans union only. I just pulled my reports and it shows on eq, and ex.
But I just did the HSBC pre approval and was pre approved for 2 cards. I wonder why they could check my report...
You didn't get this blurb?
I wonder if there's a difference in a freeze placed by the consumer vs whatever Citi did on your behalf?
@Anonymous wrote:
I had a security freeze placed on all 3 bureaus by citi when I disputed a charge...
I successfully got it removed from trans union only. I just pulled my reports and it shows on eq, and ex.
But I just did the HSBC pre approval and was pre approved for 2 cards. I wonder why they could check my report...
And this is the only place I see that it's frozen? I don't see anything on my reports (via assorted CMS)? What should I be looking for?
I'm asking only because if there's some way I could finagle my freeze to act like your freeze, I'd be a happy woman.
