I had an account with them too, and also, before knowing any better, I called, and accepted their terms of 1/2 off what I owed for payment in full. I asked if I paid it would they delete it from the bureaus. They did.
Couple of weeks later, I get another letter from them wanting to collect on an account that had came off my report about 3 years ago. I called them and told them they had no right to even try to collect on that account as it was over 10 years old. They said "My bad, we'll update this in our system". I think once they have you pay one thing, they go looking for stuff that they can't even collect on anymore. I just happened to have a copy of an old credit report from 5 years ago, and I knew that account was off my reports.
For a CA, they do seem rather well to work with compared to some. Again, this is just my dealings with them before I found this forum. Now I have to try to restrain myself from picking the phone up when I get a letter from anyone saying I owe them
