I had a new more urgent matter "collection notation" pop back up on my "Personal" cr that was in good standing. Phrase "Human Error" to describe this banks mistakes is starting to sound like "Human Error" is a condition. 3 months disputed, redisputed, reredisputed. Removed, back on. Removed, back on. I don't think this bank will let me keep this on my credit report as a positive trade line. Never late but it shows collection. This trumps the other problems.
As far as the other problem we're going to the FTC tomorrow morning. Banks play too many games and we're not getting any where. I don't get a chance to say anything because when CSR transfers my calls now they hang up on me. Give up. Going FTC.
Thank you for all your advice, we are taking action now.

well