Should I disput as False information

[Jazzytimes]

Collection account was paid in full 1 year ago to Midpoint Resolutions and was reported to Platinum Capital Investments, the company that originally purchased it from HSBC. My the account was never updated. When I contacted PCI, they told me the account was never paid which was not true. they just never updated. Now I want to dispute as false info. Do I stand a chance?? Thanks for your support

[Anonymous]

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Jazzytimes wrote:
Collection account was paid in full 1 year ago to Midpoint Resolutions and was reported to Platinum Capital Investments, the company that originally purchased it from HSBC. My the account was never updated. When I contacted PCI, they told me the account was never paid which was not true. they just never updated. Now I want to dispute as false info. Do I stand a chance?? Thanks for your support

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Do you have proof that it was paid? I would dispute with CRA as "incorrect balance, paid in full"